Grace Hwang
Melbourne,Victoria
Summary
Customs Classifier and a Licensed New Zealand Customs Broker with years of Customs Brokerage experience.
Dedicated to internal and external compliance, team collaboration and exceptional customer service.
Committed to meeting the KPI, setting and achieving team financial growth, while being an advocate for creating an inviting atmosphere for team cooperation.
Overview
9
9
years of professional experience
Work History
Customs Classifier
Expeditors Melbourne
03.2024 - Current
- Supported Customs Brokers through compiling and classifying entries in timely manner.
- Engaged in learning Customs and Biosecurity requirements tailored to Australian border clearance.
- Maintained up-to-date knowledge of import/export regulations, ensuring full compliance in all transactions.
Licensed Customs Broker
Expeditors NZ Limited
01.2021 - 03.2023
- Focused on mastering the intricacies of customs regulations and understanding compliance requirements, ensuring efficient and accurate processing of shipments
- Exposed to productivity tools such as Raft, eDoc lift, CRM, FTP and Power BI.
- Focused on internal and external compliance, using OPS and Customs/Biosecurity guidelines.
Licensed Customs Broker, Import/Export Coordinator
Freight Services Limited
01.2016 - 01.2021
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Increased client satisfaction by providing timely and accurate entry clearances and documentation assistance.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Trained junior brokers on industry best practices, enhancing the overall team''s knowledge base and efficiency.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Negotiated contracts with service providers to lower transportation costs for customers without sacrificing quality or speed of delivery.
- Conducted regular audits of internal processes to identify areas for improvement within the brokerage department.
- Streamlined the customs clearance process by implementing efficient procedures and protocols.
Education
Bachelor of Science - Biomedical Sciences, Pharmacology, Biochemistry
University of Auckland
Auckland, New Zealand02.2015
Customs Brokerage License -
CBAFF NZ
01.2015
Skills
- New Zealand Customs Brokerage License
- CargoWise (5 years)
- Expedient (3 years)
- Microsoft Office tools (Excel / Outlook)
- Language (English and Korean)
- Customs Compliance
- HS Classification
- Customer Service
- Communication
- Team Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
Licence and Certification
- TLI50822 Diploma of Customs Broking (2024-in progress)
- NZ CBAFF Customs Brokerage License (2014-2015)
Timeline
Customs Classifier
Expeditors Melbourne
03.2024 - Current
Licensed Customs Broker
Expeditors NZ Limited
01.2021 - 03.2023
Licensed Customs Broker, Import/Export Coordinator
Freight Services Limited
01.2016 - 01.2021
Bachelor of Science - Biomedical Sciences, Pharmacology, Biochemistry
University of Auckland
Customs Brokerage License -
CBAFF NZ
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