Grace Jikotani
Dingley Village,Victoria
Summary
Applied strong communication and problem-solving skills to support customer needs and contribute to the company's tradition of excellence.
Overview
6
6
years of professional experience
Work History
Customer service officer
ISS Facility Services
- Current
- Que combing
- Answering passengers query
- First point of entry after checking in
- Checking of correct boarding pass before security screening
Reservations Agent
Hyatt Reservations
11.2023 - 01.2024
- Answering inbounds calls and emails
- Making room booking for guests
- Have been trained with Reserve and Kana systems
Customer service (Check-in Agent)
Oceania Aviation
12.2021 - 11.2023
- Providing customer services to Passengers, printing boarding passes.
- Help board passengers into the aircraft, deal with passengers arriving into Melbourne and deal with any missing bags from passengers.
- Have been trained with Amadeus and Iport.
- Trained supervisor
- Trained in load control
Customer Service (Part-Time)
Tai Services
06.2021 - 12.2021
- Providing customer service to clients, confirming bookings over the phone, scheduling and coordinating pick up and drop off of personal items.
- Data entry and creating invoices for clients
- Maintain a high level of station cleanliness and presentation
Personal Care Assistant
Mckenzie Aged Care
Melton
10.2019 - 12.2021
- Provide personal care to aged care residents include routine errands and housekeeping
- Provided a caring and empathetic experience to residents including great communication skills and organization skills
- A team player who offers a helping hand whenever needed by the team and able to work under pressure with minimal or no supervision
Education
Passed Year 12 - undefined
Parkdale Secondary College
Skills
Excellent customer service skills
Proficiency in MS Word, Excel, Power Point, Internet, Amadeus, Iport, and Email
An analytical thinker and problem solver who is a team player and a great listener
Adaptable to changing working conditions and work collaboratively with team members to achieve positive results
Possess professional and polite telephone manner
Ability to work in flexible schedules if required
Willingness to learn new things with an enthusiastic attitude
Fast learner
Interests
Corresponding with people, Reading, Singing
Timeline
Reservations Agent
Hyatt Reservations
11.2023 - 01.2024
Customer service (Check-in Agent)
Oceania Aviation
12.2021 - 11.2023
Customer Service (Part-Time)
Tai Services
06.2021 - 12.2021
Personal Care Assistant
Mckenzie Aged Care
10.2019 - 12.2021
Customer service officer
ISS Facility Services
- Current
Passed Year 12 - undefined
Parkdale Secondary College