Grace Jones
Moss Vale
Overview
4
4
years of professional experience
Work History
Supervisor in Training
DOGUE Country Retreat
08.2024 - Current
- Preparing feeds and medication for 0-60+ dogs, each with individual needs.
- Ensuring customer satisfaction through open and friendly communication about both the customer and dog needs.
- Calmly and skilfully handling complications regarding dog health and medical emergencies.
- Utilising software such as 'petadmin' to manage bookings and customer details and Excel to update daily guest and to-do sheets.
- Friendly correspondence with customers via email, messages, phone and face to face and communicating to ensure the needs of their pets are consistently met.
- Processing payments for both boarding and grooming.
- Assisting the grooming area - bathing/blow drying dogs as well as ensuring washing (towels and bedding) is consistently up to date.
- Smooth and effective dog and staff management through routine stages to meet time requirements.
- Revising and developing systems for administration and Retreat routine processes.
- Developing and improving routine systems such as walk coordination and feeding to maximise time efficiency and fluidity as well as minimise mistakes.
- Updating walk/food boards with information daily and communicating effectively with other staff members of important information individual to dog needs.
- Effective management of staff to ensure team and work goals for each day are achieved fairly and successfully.
- Training of junior staff tailored to individual needs and learning styles.
- Management of staff mistakes and communicating clearly and professionally with junior staff to maximise their performance.
- Maintaining positive relationships with coworkers and junior staff by communicating openly and clearly while utilising positive reinforcement to boost morale and maintain a sustainable working environment.
Production Assistant
Highlands Workwear
04.2024 - 08.2024
- Collaborated with the production team to facilitate smooth operations, avoiding disruptions and delays.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Developed time and resource effective systems to prepare garments for the production process and maximise productivity.
- Operation of the industrial sewing machines, including preparing and framing garments to specific measurements for the sewing process, threading the machines and correcting machine errors consistently to ensure quality results.
- Maintaining a clean and organised work environment by correctly storing framing equipment and threads, as well as consistently following sustainable disposal systems.
- Utilising business software to follow the production process, as well as package and dispatch orders.
- Following dispatch and quality assurance procedures to ensure customer satisfaction.
- Troubleshooting production line errors and working/communicating effectively and collaboratively to minimise errors and unnecessary losses for the business.
Animal Attendant (casual)
DOGUE Country Retreat
03.2024 - 04.2024
- Basic animal care, including dog walking, feeding, watering and maintaining safe and clean living environments for the dogs.
- Dog management throughout the Retreat utilising training skills and procedures.
- Completing dog health checks tp ensure the safety of the animals.
- Maintained a safe and sanitary work environment for both staff and animals by following strict and thorough cleaning procedures.
- Monitoring medications to ensure individual pet needs are consistently met.
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
Dog Groomer (in Training)
Yellow Submarine Dog Wash
12.2023 - 03.2024
- Breed specific bathing and grooming, utilising effective scissor and clipper techniques.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Animal Attendant (casual)
Berrima Boarding Kennels
11.2023 - 01.2024
- Basic animal care (feeding, watering, monitoring medication, organising and maintaining bedding, thorough cleaning and sanitisation practices, moving dogs between kennels and exercise yards).
- Greeting and communicating with customers.
- Basic dog grooming (bathing and brushing).
- Monitoring dog behaviour and dog management.
- Basic dog training.
Customer service
Bernie's Diner
08.2022 - 05.2023
- Thorough cleaning procedures
- Opening/closing the store
- Preparing drinks and food items
Babysitting
Private Home
12.2021 - 03.2023
- Household cleaning procedures
- Child supervision
- Feeding animals
- Preparing meals
- Tutoring schoolwork (primary)
- Monitoring medication
Customer service
McDonalds
03.2022 - 12.2022
- Cleaning procedures in the kitchen and dining areas
- Taking orders
- Restocks
- Packing orders
- Preparing drinks and food items
Instore Worker
Domino's
11.2020 - 01.2022
- Cleaning procedures
- Customer service
- Making Pizzas
Education
Higher School Certificate - English Standard, Entertainment (VET), History Extension, Mathematics Advanced, Modern History, Music 1
Moss Vale High School
Moss Vale, NSW10-2023
Skills
- Organisation
- Being a team leader
- Learning new skills quickly
- Productivity
- Punctuality
- Maintaining a positive attitude
- Commitment
- Reliability
- Dedication and work ethic
- Prioritising tasks and time management
- Effective communication
- Handling responsibility
- Bookwork
Timeline
Supervisor in Training
DOGUE Country Retreat
08.2024 - Current
Production Assistant
Highlands Workwear
04.2024 - 08.2024
Animal Attendant (casual)
DOGUE Country Retreat
03.2024 - 04.2024
Dog Groomer (in Training)
Yellow Submarine Dog Wash
12.2023 - 03.2024
Animal Attendant (casual)
Berrima Boarding Kennels
11.2023 - 01.2024
Customer service
Bernie's Diner
08.2022 - 05.2023
Customer service
McDonalds
03.2022 - 12.2022
Babysitting
Private Home
12.2021 - 03.2023
Instore Worker
Domino's
11.2020 - 01.2022
Higher School Certificate - English Standard, Entertainment (VET), History Extension, Mathematics Advanced, Modern History, Music 1
Moss Vale High School
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