Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Kanaris

Woolloongabba,QLD

Summary

Customer Support oriented worker, with over one year experience at QML Pathology in taking calls and answering patient enquiries and making patient bookings. I have also worked with doctors and nurses enquiries for patient results and profiles, data entering patient details and billing.

Prior to gaining call centre experience, i worked in face to face work in support services at St Vincent's Aged Care. In this position i was responsible for managing residents food requirements and keeping cleanliness and stock for bedrooms and kitchens.

Overview

3
3
years of professional experience

Work History

Customer Support Representative

QML Pathology
03.2022 - Current

- Handling high volume of inbound/outbound calls

- Scheduling patient visits

- Resolving customer complaints

- Responding to general enquires, doctors/nurses requests for results

- Data entry for patient profiles and bulk billing/DVA/Medicare

Support Services

St Vincent's Aged Care
03.2021 - 02.2022

- Maintaining cleanliness of residents rooms

- Managing residents food requests and requirements

- Laundry and kitchen rounds

- Maintain stock for kitchens in each ward

Education

High School Diploma -

Calvary Christian College
Carbrook
11.2018

Skills

  • Call Center Operations
  • Teamwork and Collaboration
  • Attention to Detail
  • Data Entry Operations

Timeline

Customer Support Representative

QML Pathology
03.2022 - Current

Support Services

St Vincent's Aged Care
03.2021 - 02.2022

High School Diploma -

Calvary Christian College
Grace Kanaris