Grace Kanaris
Woolloongabba,QLD
Summary
Customer Support oriented worker, with over one year experience at QML Pathology in taking calls and answering patient enquiries and making patient bookings. I have also worked with doctors and nurses enquiries for patient results and profiles, data entering patient details and billing.
Prior to gaining call centre experience, i worked in face to face work in support services at St Vincent's Aged Care. In this position i was responsible for managing residents food requirements and keeping cleanliness and stock for bedrooms and kitchens.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
QML Pathology
2022.03 - Current
- Handling high volume of inbound/outbound calls
- Scheduling patient visits
- Resolving customer complaints
- Responding to general enquires, doctors/nurses requests for results
- Data entry for patient profiles and bulk billing/DVA/Medicare
Support Services
St Vincent's Aged Care
2021.03 - 2022.02
- Maintaining cleanliness of residents rooms
- Managing residents food requests and requirements
- Laundry and kitchen rounds
- Maintain stock for kitchens in each ward
Education
High School Diploma -
Calvary Christian College
Carbrook11.2018
Skills
- Call Center Operations
- Teamwork and Collaboration
- Attention to Detail
- Data Entry Operations
Timeline
Customer Support Representative
QML Pathology
2022.03 - Current
Support Services
St Vincent's Aged Care
2021.03 - 2022.02
High School Diploma -
Calvary Christian College
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