Customer Support oriented worker, with over one year experience at QML Pathology in taking calls and answering patient enquiries and making patient bookings. I have also worked with doctors and nurses enquiries for patient results and profiles, data entering patient details and billing.
Prior to gaining call centre experience, i worked in face to face work in support services at St Vincent's Aged Care. In this position i was responsible for managing residents food requirements and keeping cleanliness and stock for bedrooms and kitchens.
- Handling high volume of inbound/outbound calls
- Scheduling patient visits
- Resolving customer complaints
- Responding to general enquires, doctors/nurses requests for results
- Data entry for patient profiles and bulk billing/DVA/Medicare
- Maintaining cleanliness of residents rooms
- Managing residents food requests and requirements
- Laundry and kitchen rounds
- Maintain stock for kitchens in each ward