Grace Karafyllis
Hobart,TAS
Summary
Driven by a strong customer service focus and financial product knowledge, I excelled at MyState Bank by resolving complex customer issues, enhancing client trust, and contributing to team targets. My experience at Kmart further honed my teamwork and collaboration skills, achieving significant improvements in customer satisfaction and store efficiency.
Overview
9
9
years of professional experience
Work History
Banking Customer Service Representative
MyState Bank
08.2022 - Current
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Identified potential growth opportunities for both clients and the bank by carefully assessing customer profiles and financial goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Kmart
02.2015 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
College -
Rosny College
Rosny Park, TAS12.2017
High School Diploma -
Rose Bay High School
Lindisfarne, TAS12.2015
Skills
- Financial product knowledge
- Teamwork and Collaboration
- Customer Data Confidentiality
- Issue and Complaint Resolution
Reference
Chloe Chalmers
Bank Manager MyState Bank
Hobart, 7000
Ph:
Belinda Morrisby
Bank Manager MyState Bank
Hobart, 7000
Ph:
Timeline
Banking Customer Service Representative
MyState Bank
08.2022 - Current
Retail Sales Associate
Kmart
02.2015 - 09.2019
College -
Rosny College
High School Diploma -
Rose Bay High School
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