Sandra Bill
Port Melbourne,VIC
Summary
Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers. High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
17
17
years of professional experience
Work History
Banking Customer Service Representative
NAB
03.2020 - 01.2024
- Provided outstanding customer service to banking clients, addressing inquiries, resolving issues, and offering solutions to meet their financial needs and objectives.
- Conducted account transactions, including deposits, withdrawals, transfers, and bill payments, accurately and efficiently.
- Assisted customers with account inquiries, product information, and online banking support via phone, email, and in-person interactions.
- Educated customers on banking products and services, including savings accounts, loans, credit cards, and investment options, to help them make informed decisions.
- Processed loan applications, credit card applications, and account openings, ensuring compliance with regulatory requirements and internal policies.
- Handled escalated customer concerns and complaints with professionalism and empathy, striving to achieve satisfactory resolutions.
- Promoted additional banking products and services to customers, contributing to revenue growth and achieving sales targets.
- Maintained detailed records of customer interactions and transactions using banking software systems, ensuring accuracy and confidentiality.
- Collaborated with cross-functional teams, including branch staff and management, to address customer needs and enhance the overall customer experience.
Customer Service Cashier
Target
04.2007 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Aitken College
Greenvale, VIC2006
Skills
- Financial product knowledge
- Compliance Awareness
- Sales proficiency
- Strong Numeracy Skills
Timeline
Banking Customer Service Representative
NAB
03.2020 - 01.2024
Customer Service Cashier
Target
04.2007 - 01.2020
High School Diploma -
Aitken College
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