Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace-Kellie McDermott

West Ipswich,QLD

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dog Groomer

Off the leash Dog Spa
Regents Park, QLD
01.2016 - 01.2016
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Scheduled appointments for clients using online software programs.
  • Consulted with veterinarians regarding the health conditions of dogs being groomed.
  • Kept detailed records of services performed for each animal client.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Ensured safety of animals at all times by following established safety protocols.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Handled cash transactions accurately when accepting payment from customers.
  • Educated customers on proper dog nutrition habits to promote overall pet health.
  • Monitored inventory levels of supplies necessary to perform grooming services.
  • Supervised apprentice groomers during daily operations.
  • Ordered additional supplies as needed to maintain adequate stock levels.
  • Researched new trends in dog grooming industry to stay up-to-date on best practices.
  • Attended training seminars or conferences related to pet care industry topics.
  • Organized promotional events such as adoption drives or fundraisers that benefit local animal shelters.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Bathed large number of animals during each shift.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Cared for pets during owners' absences.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Walked dogs while enforcing good behavior and manners.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Maintained clean and orderly play yards, kennels and cages.
  • Followed precise feeding instructions and schedules for animals under care.
  • Walked and exercised dogs during owner absences.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Bathed and groomed pets using gentle techniques.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Administered medications to animals.
  • Assessed animals for injury and illness.
  • Taught animals sit, stay and other basic commands.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Scheduled grooming and veterinary appointments for animals.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.

Cleaner

tafe
Mount Gravatt, QLD
03.2003 - 09.2014
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Polished furniture to remove dust and dirt buildup.
  • Transported trash bags to designated disposal areas.
  • Washed windows both inside and outside of the facility.
  • Scrubbed walls to remove scuff marks or stains.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Swept sidewalks and driveways of debris.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Adhered strictly to safety protocols while performing job duties.
  • Provided assistance with laundry services when needed.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Dusted furniture, machines or equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed company uniform, performance and security policies with every job.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Stripped, sealed and polished floors.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Notified managers of repair needs or additions to building operating systems.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Steam-cleaned or shampooed carpets.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.

Education

High School Diploma -

Millmerran State High School
Millmerran, QLD
12-1984

Skills

  • Customer Service
  • Appointment Scheduling
  • Hand-Eye Coordination
  • Canine CPR
  • Relationship Building
  • Verbal and written communication
  • Safety Procedures
  • Safety precautions and measures
  • Sanitation Practices
  • Grooming and bathing
  • Facility policies and procedures
  • Price Negotiation
  • Breed and species knowledge
  • Basic accounting
  • Animal Handling
  • Sanitation Procedures
  • Nail Trimming
  • Work Planning
  • Treatment Administration
  • Meal Preparation
  • Weight Charting
  • Facilities Maintenance
  • Animal Training
  • Animal Nutrition
  • Animal Care
  • Problem-Solving
  • Multitasking
  • Supply Maintenance
  • Animal Grooming
  • Team building
  • Problem-solving aptitude
  • Feeding and Watering
  • Team Collaboration
  • Problem Identification
  • Analytical Skills
  • Professionalism
  • Time Management
  • Task Prioritization
  • Work Prioritization
  • Decision-Making
  • Infection Control
  • Animal Observations
  • Excellent Communication
  • Injury evaluation
  • Problem-solving abilities
  • Supply Unloading and Storage
  • Housekeeping Duties
  • Materials Ordering
  • Active Listening
  • Organizational Skills
  • Dependable and Responsible
  • Self Motivation
  • Written Communication
  • Teamwork and Collaboration
  • Honest and Dependable
  • Equipment Disinfection
  • Adaptability
  • Information Collection and Recording
  • Injury and Illness Treatment
  • Analytical Thinking
  • Reliability
  • Goal Setting

Certification

open Queensland car licence

Timeline

Dog Groomer

Off the leash Dog Spa
01.2016 - 01.2016

Cleaner

tafe
03.2003 - 09.2014

open Queensland car licence

High School Diploma -

Millmerran State High School

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