Grace Lang
Hillside ,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through an individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
McDonald's Front Counter Crew Member
McDonald's
04.2021 - Current
- Operated the register and taking customers orders with a positive attitude, while also ensuring that the orders are being given out in an efficient manner
- Maintaining store cleanliness standards and taking the initiative to complete extra cleaning tasks when the store isn't busy
- Supporting the team by offering assistance when needed, taking orders at the window at peak hours and making sure all the customers are satisfied and have their order
- Process credit card transactions, receive cash and provide correct change amounts
- Prepare and serve cold drinks, hot beverages, ice cream and milkshakes
- Prepare coffee in an efficient manner.
Retail Assistant
Chicane Marketing
09.2023 - 09.2023
- Backed up team members by searching concession stand for requested items
- Built rapport with individual customers, providing honest recommendations
- Maintained strong knowledge of all available products and services
- Collected cash payments and processed credit card transactions
- Greeted arriving customers and delivered exceptional customer service.
Scout Patrol Leader
08.2018 - 12.2020
- Regularly assisted in many roles with both a regular family run stall and with Scouts on things like Bunnings sausage sizzles, Anzac day poppy selling, and baked goods sales
- Helped customers with product and price questions
- Arranged and managed the display of stock
- Took payment
- Assisted with setup and pack-up
- Mentored and taught peers in my group
- Took care of peers while on activities
- Led and planned group activities for my patrol to participate in
- Made improvement suggestions in leadership discussions.
Education
Bachelor of Design Arts - Visual Arts
LCI Melbourne
Collingwood, VIC12.2025
Gilson College
Taylors Hill, VIC12.2023
Skills
- Leadership
- Customer Service
- Team Management
- Product Knowledge
- Upselling strategies
- Cash handling expertise
- Complaint Handling
- Patience and Empathy
- Order Taking
- Cleaning and Sanitizing
Hobbies and Interests
- Painting
- Drawing/sketching
- Photography
- Reading
Timeline
Retail Assistant
Chicane Marketing
09.2023 - 09.2023
McDonald's Front Counter Crew Member
McDonald's
04.2021 - Current
Scout Patrol Leader
08.2018 - 12.2020
Bachelor of Design Arts - Visual Arts
LCI Melbourne
Gilson College
Similar Profiles
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's