Grace Le
Rivervale
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Attendant
Bailey On The Terrace
08.2023 - Current
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Food and Beverage Attendant
Mercure Hotel
11.2021 - 04.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Trained new staff members on company policies and procedures.
Front of House Team Member
Coffee Break Cafe
05.2020 - 12.2022
- Restocked and organized merchandise in front lanes.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Education
Bachelor of Hospitality Management - International Hotel Management
Edith Cowan University
Perth, WA11.2023
Diploma of Hospitality Management -
Edith Cowan College
Joondalup, WA02.2021
Skills
- Customer Service
- Guest Interaction
- Drink Preparation
- Multitasking Abilities
Certification
- Responsible Service of Alcohol (2021)
Timeline
Bar Attendant
Bailey On The Terrace
08.2023 - Current
Food and Beverage Attendant
Mercure Hotel
11.2021 - 04.2024
Front of House Team Member
Coffee Break Cafe
05.2020 - 12.2022
Bachelor of Hospitality Management - International Hotel Management
Edith Cowan University
Diploma of Hospitality Management -
Edith Cowan College
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