Grace Murley
Eaglehawk,Bendigo
Summary
Driven individual with a proven track record in animal training, specializing in basic obedience and behaviour management. Known for building strong connections with animals and ensuring their well-being through exceptional care. Additionally, outgoing and personable Service Worker with exceptional communication skills. Proficient in processing payments, handling food, and meeting customer needs with a detail-oriented and organized approach. Certified in safe food handling practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Out of Order Cafe
05.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Medical Administrator
Healthworks Healthcare
08.2022 - 05.2024
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Followed exact procedures for handling transfers and other releases of medical records.
Guide Dog Carer
Vision Australia
02.2018 - 02.2022
- Helped to socialise the puppy to new environments and situations including shopping centres, supermarkets, cafes and restaurants
- Met with Puppy Development training staff for regular 1hr visits during business hours and bring the puppy to training events as required
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Employed positive reinforcement with animals using positive reinforcement, voice rewards and food rewards.
- Watched dogs for triggers, signs of aggression and pack behaviours to formulate possible solutions.
Shift Manager
McDonalds
09.2018 - 08.2022
- Kept employees operating productively and working on task to meet business and customer needs
- Excelled in every store position and regularly supported all staff in multiple areas
- Tracked receipts, employee hours, and inventory movements
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
High School Diploma -
Eaglehawk Secondary College
Bendigo12.2018
Skills
- Medical Records Management and Transfer
- Reminder Calls
- Complaint Resolution
- Account Management
- Computer Proficiency
- Appointment Scheduling
- Excellent time management and organisation skills
- Telephone Etiquette
- Detail-oriented and resourceful
- Problem solving skills and ability to prioritize work
- POS Systems
Certification
- First Aid (HLTAID009)
- CPR Training (HLTAID011)
- Confined Small Emergencies in a Facility (PUAFER008)
References
- Jack Alderson, Ex Manager, 0422 387 947
- Kaily Gibbons, Ex Shift Manager, 0435 773 782
- Nicole Robins-Underwood, Shift Supervisor 0413 457 440
Timeline
Barista
Out of Order Cafe
05.2024 - Current
Medical Administrator
Healthworks Healthcare
08.2022 - 05.2024
Shift Manager
McDonalds
09.2018 - 08.2022
Guide Dog Carer
Vision Australia
02.2018 - 02.2022
High School Diploma -
Eaglehawk Secondary College
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