Summary
Work History
Education
Skills
Timeline
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Grace Pingkian

Rockingham,WA

Summary

Dynamic sales professional with a proven track record at Vegiefresh, excelling in customer relationship management and achieving sales targets. Skilled in cash handling and inventory management, I foster customer loyalty through exceptional service and personalized recommendations, consistently enhancing the shopping experience and driving store success.

Work History

Sales Assistant

Vegiefresh
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Organized in-store promotions to increase awareness of new product lines.
  • Increased store foot traffic with innovative window display designs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Kitchen Staff Member

Sarah Patisserie
Kwinana, WA
04.2015 - 2022
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Learned other teammates' work tasks to train as backup.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Plated and presented food following chef requirements.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Trained new staff on food preparation and safety procedures.
  • Stocked and rotated food items according to expiration dates.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Pushed, pulled and transported large loads and objects.

Education

Carer/Caregiver -

Mindanao State University
Tawi-yawit Philippines
2006

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Cash register operation
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Visual merchandising
  • Product merchandising
  • Display building
  • Cold calling
  • Task prioritization
  • Team collaboration
  • Customer relationship management
  • Inventory tracking
  • Order fulfillment
  • Market trends
  • Brand representation
  • Loyalty program promotion
  • Promotional event support
  • Team support and assistance
  • Inside and outside sales
  • Returns and exchanges
  • Sales target achievement
  • Product management and pricing
  • Hospitality and accommodation
  • Customer service
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Reliable and responsible
  • Team cooperation
  • Adaptable and flexible
  • Honest and dependable
  • Customer assistance
  • Attention to detail
  • Creative thinking
  • Positive customer engagement
  • Excellent written and verbal communication
  • Decision-making
  • Organization
  • Building customer loyalty
  • Product knowledge
  • Flexible hours
  • Safety and cleanliness standards
  • Store organization
  • Multitasking
  • Inventory and stocking
  • Team leadership
  • Meeting sales goals
  • Engaging with diverse customers
  • Organizational skills
  • Store opening and closing
  • Staff support
  • Sales and promotions
  • Teamwork and collaboration
  • Payment processing
  • Multitasking Abilities
  • Sales floor organization
  • Documentation and reporting
  • Item ticketing and pricing
  • Inventory management
  • Register opening and closing
  • Time management
  • Team supervision
  • Cash drawer management
  • Basic mathematics
  • Store policies and procedures
  • Brand promotion
  • Order management
  • Merchandise receiving and handling
  • Retail merchandising
  • Active listening
  • Sales records management
  • Purchase packaging
  • Problem-solving
  • Ability to lift 40 pounds
  • Conflict resolution
  • Security practices
  • Information analysis

Timeline

Kitchen Staff Member

Sarah Patisserie
04.2015 - 2022

Sales Assistant

Vegiefresh

Carer/Caregiver -

Mindanao State University
Grace Pingkian