Grace Roberts
Harrisdale,WA
Summary
Proven track record in customer service and cash handling, demonstrated at companies like IGA, where I enhanced customer retention through effective loyalty program promotions. Skilled in fostering positive environments and efficient multitasking, my approach boosts team productivity and customer satisfaction. My expertise includes complaint handling and promoting safe food practices, ensuring a seamless and positive experience for all.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
IGA
09.2023 - Current
- Handled cash and credit card transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Promoted store loyalty programs and special offers to increase customer retention rates.
- Assisted customers with bagging groceries and other requests as needed.
Cafe Barista
Mooba
10.2022 - 08.2023
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
Customer Service Assistant
KFC
10.2021 - 02.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
High School Diploma -
Harrisdale Senior High School
Harrisdale WA10.2024
Certificate II - Workplace Skills
Harrisdale Senior HIgh School
Harrisdale WA05.2024
Certificate I - Permaculture
Carey Baptist College
Forrestdale WA12.2022
Skills
- Cash Handling
- Complaint Handling
- Customer Service
- Fast and efficient service worker
- Positive attitude and enthusiasm
- Safe Food Handling
- Reliable and punctual
- Organized multi-tasker
Timeline
Customer Service Assistant
IGA
09.2023 - Current
Cafe Barista
Mooba
10.2022 - 08.2023
Customer Service Assistant
KFC
10.2021 - 02.2022
High School Diploma -
Harrisdale Senior High School
Certificate II - Workplace Skills
Harrisdale Senior HIgh School
Certificate I - Permaculture
Carey Baptist College
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