Grace Santos
Sydney,NSW
Summary
Intuitive approach to understanding the needs of people, how to approach their objectives and consequently behaviour and therefore able to offer clear advice. I have a strong passion for beauty and fashion and 'follow' the latest trends.
I have co-owned a well being clinic for a number of years and can provide clear advice on the suitability of products.
My passion is to see the joy on a client's face through the journey of discovery on what we are providing and their satisfaction from our efforts.
Overview
21
21
years of professional experience
Work History
Beauty Therapist
Ella Bache College
02.2024 - Current
- Enhanced client satisfaction by providing customized facial treatments based on individual skin requirements.
- Conducted comprehensive skin analysis for accurate treatment selection, leading to better results and increased client satisfaction.
- Educated clients on proper skincare routines, resulting in improved skin health and increased product sales.
- Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Holistic Therapist
Self-employeed
11.2019 - 02.2024
- Enhanced client well-being by providing personalized holistic therapy sessions tailored to individual needs.
- Developed and implemented customized treatment plans for clients to improve overall health and wellness.
- Established strong rapport with clients through clear communication, active listening, and compassionate guidance.
Co-Owner
Ambience Body Therapy
03.2016 - 11.2019
- Introduced new methods, practices, and systems to reduce turnaround time.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
State Operations Manager
Duty Free Dufry Brasil
01.2004 - 09.2011
- Coordinated logistics operations for timely delivery of products or services to clients, ensuring customer satisfaction remained high.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked performance to identify deficiencies and adjust management strategies.
- Interacted well with customers to build connections and nurture relationships.
- Implemented risk mitigation strategies and contingency plans to safeguard against potential issues affecting daily operations.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Beauty Specialist
Shiseido Cosmetics
02.2003 - 02.2004
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Maintained regular client list and successfully handled walk-in customers.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Developed tailored skincare regimens for clients based on individual needs, resulting in improved skin health and appearance.
Education
Bachelor of Arts - Marketing
Anhembi Morumi University
Sao Paulo12.2017
Skills
- Active Listening
- Friendly, Positive Attitude
- Fluent in Portuguese
- Basic Spanish
- Brand representation
- Client Relations
Timeline
Beauty Therapist
Ella Bache College
02.2024 - Current
Holistic Therapist
Self-employeed
11.2019 - 02.2024
Co-Owner
Ambience Body Therapy
03.2016 - 11.2019
State Operations Manager
Duty Free Dufry Brasil
01.2004 - 09.2011
Beauty Specialist
Shiseido Cosmetics
02.2003 - 02.2004
Bachelor of Arts - Marketing
Anhembi Morumi University
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