Grace Spillman
Shepparton,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Enrolled Nurse position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Kmart
Shepparton, VIC
06.2023 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Retail Sales Worker
Kmart
Shepparton, VIC
03.2019 - 06.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered assistance with fitting rooms or locating sizes/styles not immediately available on the sales floor, ensuring a seamless shopping experience.
Retail Sales Worker
Coles
Shepparton, VIC
01.2022 - 10.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Recommended complementary purchases to customers, increasing revenue.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Bachelor of Nursing - Health
La Trobe University
Shepparton, VIC12.2024
Diploma of Nursing - Health
Goulburn Ovens Institute of TAFE
Shepparton, VIC12.2023
High School Diploma -
Notre Dame College
Shepparton12.2021
Skills
- Training and Development
- Policy Implementation
- Interpersonal Relations
- Decision-Making
- Training and mentoring
- Staff Scheduling
- Cash Management
- Delegation and Motivation
- Medical assessment
- Complex Problem-Solving
- Wound Care
- Patient Management
Certification
Current First Aid Certificate - Valid until 06/2025
Completed Diploma of Nursing - 12/2023
Current student at La Trobe University doing Bachelor of Nursing
Timeline
Duty Manager
Kmart
06.2023 - Current
Retail Sales Worker
Coles
01.2022 - 10.2022
Retail Sales Worker
Kmart
03.2019 - 06.2023
Bachelor of Nursing - Health
La Trobe University
Diploma of Nursing - Health
Goulburn Ovens Institute of TAFE
High School Diploma -
Notre Dame College