Grace Talbot
Rooty Hill,NSW
Overview
7
7
years of professional experience
1
1
Certification
Work History
People Performance & Customer Service Manager
McDonalds
02.2020 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Trainer
McDonalds
01.2018 - 01.2020
- Trained other employees in customer service, food safety, food preparation, communication and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive examples for all team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Enhanced crew performance by implementing effective training strategies.
Crew Member
Mcdonalds
06.2017 - 12.2017
- Worked front counter and food preparation area, cafe and drive-thru
- Took orders, prepared meals, and collected payments.
- Collaborated and communicated effectively with team members, management and customers.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained upkeep of cleanliness for all areas of the restaurant.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Chifley College Senior Campus
Mount Druitt, NSW11.2019
Skills
- Time Management
- Training and mentoring
- Excellent time management skills
- Cash Handling
Certification
- Certificate IV in Retail - Completed 2021
- First Aid Certificate - Completed 2024
Timeline
People Performance & Customer Service Manager
McDonalds
02.2020 - Current
Crew Trainer
McDonalds
01.2018 - 01.2020
Crew Member
Mcdonalds
06.2017 - 12.2017
High School Diploma -
Chifley College Senior Campus