Paige Ramage
Armidale,NSW
Summary
Dynamic People Performance Manager with a proven track record at McDonald's, excelling in leadership and employee training. Skilled in conflict resolution and operational excellence, I foster a positive work environment while driving team performance. Passionate about coaching and developing talent, I ensure high service standards and enhance team cohesion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
People Performance Manager (Department Manager)
McDonald's
Armidale
04.2025 - Current
- Oversee crew training, development, and performance across all teams.
- Collaborate with Store Manager to create onboarding processes and structured training plans for new employees.
- Manage training schedules and work alongside Crew Coaches to support all crew members.
- Organize key store initiatives such as McHappy Day and Crew Member of the Month programs.
- Handle conflicts between team members calmly and eNectively, promoting a positive work environment.
Manager (Full-time)
McDonald's
Armidale
12.2024 - 04.2025
- Led smooth and eNicient store shifts, ensuring operational excellence and customer satisfaction.
- Completed oNicial management qualifications and department-specific training in Sydney to enhance leadership skills.
- Provided clear communication and guidance to crew and management teams to meet service standards and targets.
Crew Coach / Casual Crew
McDonald's
Armidale
08.2021 - 12.2024
- Supported training and development of new crew members, coaching proper procedures and maintaining service quality.
- Acted as a role model on shift, assisting with operations running smoothly under pressure.
- Initiated RTO formal training at age 15 and progressed to manager training while completing Year 10 studies.
Casual Crew
Kmart
Armidale
01.2021 - 08.2021
- Assisted with customer service, cash handling, and maintaining a tidy and organized clothing department.
- Gained experience in point-of-sale systems, teamwork, and workplace communication.
Education
High School Certificate -
Armidale Secondary College
Armidale01.2024
TAFE Statement of Attainment - Lashes and brows, day and night makeup
Armidale TAFE
Armidale01.2024
O'Connor Catholic College -
O'Connor Catholic College
ArmidaleSkills
- Leadership
- Coaching
- Problem Solving
- Shift Management
- Operational Knowledge
- Conflict Resolution
- Responsibility
- Accountability
- Employee training
- Performance management
- Conflict resolution
- Team building
- Leadership skills
- Time management
- Problem solving
- Professionalism
- Excellent communication
- Multitasking
Certification
- Fire certificate
- First aid certificate
- Statement of attainment in beauty
- High school certificate
References
McDonalds phone number (02 6771 1622)
Ben Butcher- General Manager (0447 672 152)
Zoe Purnell- Store Manager (0415 997 011)
Hailee Grant- Assistant Restaurant Manager (0418 878 200)
Timeline
People Performance Manager (Department Manager)
McDonald's
04.2025 - Current
Manager (Full-time)
McDonald's
12.2024 - 04.2025
Crew Coach / Casual Crew
McDonald's
08.2021 - 12.2024
Casual Crew
Kmart
01.2021 - 08.2021
High School Certificate -
Armidale Secondary College
TAFE Statement of Attainment - Lashes and brows, day and night makeup
Armidale TAFE
O'Connor Catholic College -
O'Connor Catholic College