Grace Todd
Bellmere,QLD
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Wallace Bishop Jewellers
Morayfield, QLD
05.2025 - Current
- Enhanced customer experience through personalized service and product recommendations.
- Maintained accurate inventory levels through diligent stock management and replenishment processes.
- Trained new associates on sales techniques and customer engagement strategies.
- Improved store layout to optimize product visibility and enhance shopping flow.
Housekeeper/Cleaner
Sparkles and Shines
Bellmere, QLD
01.2018 - 01.2026
- Developed customized cleaning plans based on client preferences and property requirements.
- Maintained cleanliness and sanitation standards in residential and commercial properties.
Sales Assistant
Rebel Sport
Morayfield, QLD
01.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Assistant
Ghanda Clothing
Morayfield, QLD
01.2024 - 01.2025
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Sales Assistant
Rivers
Morayfield, QLD
01.2022 - 01.2023
- Collaborated with management to implement strategies that enhanced store performance.
- Developed strong product knowledge to provide informed recommendations to customers.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Sales Assistant
Millers
Morayfield, QLD
01.2022 - 01.2023
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Housekeeper/Cleaner
Absolute Domestics
Sunshine Coast, QLD
01.2017 - 01.2022
- Collaborated with team members to enhance service quality and customer satisfaction ratings.
- Ensured compliance with health regulations through regular inspections and maintenance checks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Administrative Assistant
Absolute Domestics
Sunshine Coast, QLD
01.2017 - 01.2022
- Managed accounts payable and receivable processes to ensure accurate financial reporting.
- Streamlined invoicing procedures, enhancing efficiency in receipt tracking and payment processing.
- Oversaw payroll processing, ensuring compliance with tax regulations and employee accuracy.
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
Store Assistant
Fresh Choice
Christchurch, NZ
01.2012 - 01.2016
- Oversaw daily cash handling processes, ensuring accuracy in transactions and record-keeping.
- Trained new staff on operational protocols, promoting a cohesive work environment.
- Collaborated with team members to optimize store layout for improved customer flow.
- Maintained inventory accuracy through regular stock checks and organized shelving displays.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Store Assistant
Woolworths Group
Christchurch, NZ
01.2009 - 01.2011
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Education
Shiloh Christian Academy
01.2005
School Certificate 1 - undefined
Middleton Grange School
01.2008
undefined
Shiloh Christian Academy
01.2005
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Flexible schedule
- Product knowledge
- POS system operations
- Conflict resolution
- Data entry
- Upselling and cross selling
Timeline
Retail Sales Associate
Wallace Bishop Jewellers
05.2025 - Current
Sales Assistant
Rebel Sport
01.2024 - 01.2025
Sales Assistant
Ghanda Clothing
01.2024 - 01.2025
Sales Assistant
Rivers
01.2022 - 01.2023
Sales Assistant
Millers
01.2022 - 01.2023
Housekeeper/Cleaner
Sparkles and Shines
01.2018 - 01.2026
Housekeeper/Cleaner
Absolute Domestics
01.2017 - 01.2022
Administrative Assistant
Absolute Domestics
01.2017 - 01.2022
Store Assistant
Fresh Choice
01.2012 - 01.2016
Store Assistant
Woolworths Group
01.2009 - 01.2011
School Certificate 1 - undefined
Middleton Grange School
undefined
Shiloh Christian Academy
Shiloh Christian Academy
Awards
Covid Safe Training for Dining In Certificate, Responsible Service of Alcohol Certificate, Responsible Service of Gambling Certificate