Grace Todd
Wallace Bishop Jewellers
Bellmere,QLD
17
years of professional experience
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Work History
Retail Sales Associate
1 Year 5 Months- Enhanced customer experience through personalized service and product recommendations.
- Maintained accurate inventory levels through diligent stock management and replenishment processes.
- Trained new associates on sales techniques and customer engagement strategies.
- Improved store layout to optimize product visibility and enhance shopping flow.
Housekeeper/Cleaner
8 Years- Developed customized cleaning plans based on client preferences and property requirements.
- Maintained cleanliness and sanitation standards in residential and commercial properties.
Sales Assistant
1 Year- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Assistant
1 Year- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Sales Assistant
1 Year- Collaborated with management to implement strategies that enhanced store performance.
- Developed strong product knowledge to provide informed recommendations to customers.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Sales Assistant
1 Year- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Housekeeper/Cleaner
5 Years- Collaborated with team members to enhance service quality and customer satisfaction ratings.
- Ensured compliance with health regulations through regular inspections and maintenance checks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Administrative Assistant
5 Years- Managed accounts payable and receivable processes to ensure accurate financial reporting.
- Streamlined invoicing procedures, enhancing efficiency in receipt tracking and payment processing.
- Oversaw payroll processing, ensuring compliance with tax regulations and employee accuracy.
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
Store Assistant
4 Years- Oversaw daily cash handling processes, ensuring accuracy in transactions and record-keeping.
- Trained new staff on operational protocols, promoting a cohesive work environment.
- Collaborated with team members to optimize store layout for improved customer flow.
- Maintained inventory accuracy through regular stock checks and organized shelving displays.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Store Assistant
2 Years- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Education
School Certificate 1
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
Cash handling
Customer engagement
Retail sales
Flexible schedule
Product knowledge
POS system operations
Conflict resolution
Data entry
Upselling and cross selling
Timeline
Retail Sales Associate
Wallace Bishop Jewellers
05.2025 - CurrentRead More
Sales Assistant
Rebel Sport
01.2024 - 01.2025Read More
Sales Assistant
Ghanda Clothing
01.2024 - 01.2025Read More
Sales Assistant
Rivers
01.2022 - 01.2023Read More
Sales Assistant
Millers
01.2022 - 01.2023Read More
Housekeeper/Cleaner
Sparkles and Shines
01.2018 - 01.2026Read More
Housekeeper/Cleaner
Absolute Domestics
01.2017 - 01.2022Read More
Administrative Assistant
Absolute Domestics
01.2017 - 01.2022Read More
Store Assistant
Fresh Choice
01.2012 - 01.2016Read More
Store Assistant
Woolworths Group
01.2009 - 01.2011Read More
Middleton Grange School
School Certificate 1
Read More
Shiloh Christian Academy
Read More
Shiloh Christian Academy
Read More
Awards
Covid Safe Training for Dining In Certificate, Responsible Service of Alcohol Certificate, Responsible Service of Gambling Certificate