Grace Vale
Perth
Summary
Dynamic hospitality professional with proven expertise in front desk management at Swan Valley Hotel. Skilled in enhancing guest satisfaction through effective communication and problem-solving. Adept at coordinating office supplies and maintaining organized records, ensuring seamless operations. Committed to fostering a welcoming environment and collaborating with teams to elevate service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist Swan valley hotel
Swan valley hotel
Aveley
09.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated visitor arrivals and departures, providing timely assistance and information.
- Handled office supply management, maintaining adequate inventory levels and placing orders as needed.
- Performed data entry and filing tasks to keep records organized and up-to-date.
- Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained cleanliness and organization at the front desk area, promoting a welcoming environment.
- Collaborated with team members to improve customer service strategies and enhance guest interactions.
Hospitality Worker
Swan districts football club
Bassendean
05.2024 - 09.2026
- Provided efficient food and beverage service during events to enhance guest experience.
- Engaged with guests to foster a welcoming atmosphere and ensure needs were met promptly.
- Handled customer feedback effectively to enhance service quality and guest satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Work placement
Malvern springs primary school
Ellenbrook
04.2025 - 10.2025
- Assisted teachers in classroom management and student engagement activities.
- Developed and organized educational materials for various subjects.
- Supported the implementation of lesson plans and instructional strategies.
- Participated in school events and community outreach programs.
- Collaborated with staff to create a positive learning environment.
- Maintained classroom organization and readiness for daily activities.
- Engaged with students to foster a supportive sport atmosphere.
Membership packs
Swan districts football club
Bassendean
01.2025 - 03.2025
- Developed targeted membership packs to enhance engagement and attract new members.
- Coordinated marketing initiatives to promote membership offerings and increase visibility.
- Implemented customer feedback mechanisms to inform membership program improvements.
- Collaborated with team members to streamline membership registration processes.
- Designed visually appealing membership materials to enhance brand perception.
Education
Some College (No Degree) -
SEDA College
Fremantle , WaSkills
- Front desk management
- Customer relationship management
- Office supply coordination
- Data entry accuracy
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Organizational skills
- Front desk operations
- Data inputting
- Greeting and seating clients
- Document control
- Booking system usage
- Guest satisfaction enhancement
- Verbal and written communication
- Recordkeeping and bookkeeping
- Office management
- Positive and professional
- Multi-line telephone skills
Certification
- First aid certificate
References
References available upon request.
Timeline
Receptionist Swan valley hotel
Swan valley hotel
09.2025 - Current
Work placement
Malvern springs primary school
04.2025 - 10.2025
Membership packs
Swan districts football club
01.2025 - 03.2025
Hospitality Worker
Swan districts football club
05.2024 - 09.2026
Some College (No Degree) -
SEDA College