Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GRACE LACOBA

Marrickville,NSW

Summary

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Support Worker

HireUp
09.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

SENIOR SALES ASSISTANT

Acte 3 Lingerie
02.2021 - Current
  • Accepted and processed cash, check and card payments
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person
  • Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties
  • Put together sales contracts, completed documentation and issued receipts
  • Fitted customers with bras and prosthesis items
  • Processed special orders and tracked their process
  • Restocked the shelves, and worked in the back warehouse to manage replenishment.

TEAM SUPERVISOR

Woolworths Group
12.2012 - 03.2021
  • Coached employees through day-to-day work and complex problems
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

KITCHEN HAND

Good Food And Wine Show
06.2014 - 06.2014
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
  • Managed time to juggle multiple tasks simultaneously with ease
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Transported food items from storage areas to kitchen for prepping
  • Followed recipes and chef instructions to prepare food correctly
  • Plated and presented food following chef requirements.

Education

Bachelor of Arts (with Honors), Film & Screen Production -

University of Notre Dame Australia
12.2020

High School Diploma -

Bradfield Senior College
12.2014

Skills

  • Communication - skilled at developing relationships with all levels
  • Organisation - highly organised to maintain efficient warehouse processes
  • Customer Service providing excellent customer experiences
  • Stock management streamlining packing process to maximise orders
  • Problem solving - using initiative and a solution focused approach
  • Safety - expert knowledge on retail and warehouse safety processes

Certification

  • Amoena Academy Certificate - Prosthesis bra fitting, 03/2022
  • Cert II - Tourism & Events, 12/2014
  • Cert III TAFE - Digital Media & Technology, 12/2013
  • Cert III TAFE - Retail, Make up & Skin Care, 12/2013

Timeline

Support Worker

HireUp
09.2024 - Current

SENIOR SALES ASSISTANT

Acte 3 Lingerie
02.2021 - Current

KITCHEN HAND

Good Food And Wine Show
06.2014 - 06.2014

TEAM SUPERVISOR

Woolworths Group
12.2012 - 03.2021

High School Diploma -

Bradfield Senior College

Bachelor of Arts (with Honors), Film & Screen Production -

University of Notre Dame Australia

Similar Profiles

CREATE PROFILE
GRACE LACOBA