Result-driven Senior Finance Officer with over 15 years of work experience in accounts management and customer service. With proven track record in financial reporting, client billing, receipting payments in NetSuite-Oracle. Excellent attention to details and adept at managing financial transactions and reconciliations. . I am reliable, hard-working with strong attention to detail and eager to learn about new technologies and business issues. I am able to work well both on my own initiative and as a part of a team.
Hi, I’m
Grace Miriama Gauna Serudakuwaqa
5 & Half Miles Princes Road, Tacirua,Fiji
Summary
Overview
17
years of professional experience
1
Certification
Work History
RCL Services Pte Ltd
Senior Finance Officer
06.2024 - Current
Job overview
- Company Overview: (Recoveries Corporation Pty Ltd)
- Receipting payments in NetSuite-Oracle
- Oversee the daily trust banking reconciliation and ensure all debtor payments are recorded accurately and on a timely manner
- Ensure all bank transactions are accounted for
- Oversee and ensure client payover are ran on a timely manner as agreed in SLAs, ensure all remittance advices, payment files and statements are produced and checked for accuracy, efts are saved properly for all clients
- Customer overpayments are to be refunded on a timely manner, ensuring supporting documents are saved accurately and refunds are action in RCS Database
- Assist Melbourne Team in entering client payments and receipts in RCS and NetSuite Oracle
- Ensure NZ aged debtor are followed up on a regular based and overdue debts are maintained under a reasonable level
- Ensure EOM client statements are sent out to clients in the correct format by WD5 as agreed in SLAs
- Ad-hoc tasks that may arise within the Finance and Administration Department as identified by the Finance Administration Managers and/or Group Finance Manager from time to time
- (Recoveries Corporation Pty Ltd)
RCL Services Pte Ltd
Finance and Administration Officer
01.2023 - 06.2024
Job overview
- Company Overview: (Recoveries Corporation Pty Ltd)
- Ensure all Debtor payments are recorded accurately and on a timely manner
- Ensure all bank transactions are accounted for
- Ensure EOM statements are sent off to client for billing
- Liaise with operational staff to identify and resolve any queries on payments
- Clear off any unallocated payments on a regular basis
- Attend to any internal and external customer queries on a timely, professional manner and escalate any issues for further action
- Client refunds to be completed as agreed in SLAs, ensuring all remittance advices, payment reports and statements are produced and checked for accuracy
- Collection and banking reports to be sent to Team Leader and managers required
- Ad-hoc tasks that may arise within the Finance and Administration Department as identified by the Finance Administration Managers and/or Group Finance Manager from time to time
- (Recoveries Corporation Pty Ltd)
RCL Services Pte Ltd
Contact Centre Agent/Debt Collections Officer - Insurance
09.2016 - 01.2023
Job overview
- Company Overview: (Recoveries Corporation Pty Ltd)
- Collects delinquent and non-delinquent accounts through correspondence and personal contact with debtors; sets up repayment schedules
- Ensure that 'priority accounts' are closely monitored
- Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery
- Handle customer complaints in a highly professional and efficient manner
- Coordinates directly with clients issues, notices, negotiates on outstanding payments and where necessary initiates recovery action
- Provide effective customer/collection service and meet KPI set by management
- Ensure adherence to internal control procedures such as accurate collection, completing and updating of all required documentation
- (Recoveries Corporation Pty Ltd)
Recoveries Corporation Pty Ltd
Customer Service & Sales Representative/Debt Collection Officer
04.2015 - 09.2016
Job overview
- Company Overview: C/- Mindpearl
- Duties: (see above duties with RCL Services)
- C/- Mindpearl
DIGICEL Fiji Limited
Retail Executive
02.2014 - 12.2014
Job overview
- Effectively communicated with and supported sales, marketing and administrative teams to meet customer needs
- Assisted and educated customers on product selection, inquiries and customizing solutions to fit their needs
- Provided ongoing care and advice to a large portfolio of Home Loan Customers
Affiliated Computer Services-Xerox
Transaction Processor
08.2012 - 01.2014
Job overview
- Provide data entry and verification support to a task, project by operating data entry equipment to code, format and transcribe date from a source document into a form suitable for storing, retrieving and processing with an automated system
- Perform the routine data entry functions and assisted with the simple formatting tasks following established policies
- Also performs duties as a Quality Analyst at times
Rewa Co-operative Dairy Company Ltd
Trainee Laboratory Technician
12.2007 - 12.2008
Job overview
- Assists Laboratory Supervisor
- Performs laboratory tests for all rewa dairy products(milk, cheese, yogurt and etcetera
- Performs microbiology tests, butter-fat test, somatic cell count and other
Education
Fiji National University
Certificate IV from Customs
01.2014
University Overview
University of the South Pacific
Bachelor of Science from Biology, Chemistry
01.2008
University Overview
Suva Grammar School
Completion of Fiji Seventh Form Examination
01.2005
University Overview
Indian College
Completion of Fiji School Leaving Certificate
01.2004
University Overview
Suva Grammar School
Completion of Fiji Junior
01.2002
University Overview
Nausori District School
Completion of Fiji Eighth Year Examination
01.2000
University Overview
Skills
- Trust - Bank reconciliation
- Financial training
- Financial statement preparation
- Financial reporting
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship and team building
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Leadership and people development
- Excellent communication
- Organizational skills
Certification
- Date of Birth: 04/05/88
- Gender: Female
- Nationality: Fijian
- Marital Status: Married
- Number of Children: 3
- Passport Number: 1028247
- TIN: 071565709
- F.N.P.F: MN12550722J
Languages
English
I-Taukei
Timeline
Senior Finance Officer
RCL Services Pte Ltd
06.2024 - Current
Finance and Administration Officer
RCL Services Pte Ltd
01.2023 - 06.2024
Contact Centre Agent/Debt Collections Officer - Insurance
RCL Services Pte Ltd
09.2016 - 01.2023
Customer Service & Sales Representative/Debt Collection Officer
Recoveries Corporation Pty Ltd
04.2015 - 09.2016
Retail Executive
DIGICEL Fiji Limited
02.2014 - 12.2014
Transaction Processor
Affiliated Computer Services-Xerox
08.2012 - 01.2014
Trainee Laboratory Technician
Rewa Co-operative Dairy Company Ltd
12.2007 - 12.2008
University of the South Pacific
Bachelor of Science from Biology, Chemistry
Suva Grammar School
Completion of Fiji Seventh Form Examination
Indian College
Completion of Fiji School Leaving Certificate
Suva Grammar School
Completion of Fiji Junior
Nausori District School
Completion of Fiji Eighth Year Examination
Fiji National University
Certificate IV from Customs
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