Grace Sincek
The Ponds,NSW
Summary
Resourceful and dedicated commitment to providing great customer service. Strong organizational abilities with proven success managing multiple academic projects. Well-rounded and professional team player dedicated to continuing academic pursuits. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Business Traineeship
Master Plumbers Association
01.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Retail Sales Associate
Skechers
10.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Coach
Ready steady go kids
10.2022 - 10.2023
- Assisted the Head Coach with all tasks and implementation of drills
- Assisted the Head Coach with daily tasks and program planning
- Served as an effective and compassionate Coach
- Working with young children
- Ensuring that parents and children felt comfortable
- Ensuring the well-being of the children.
waitress
JAGS
11.2021 - 02.2023
- Served as a dedicated and enthusiastic Waitress
- Had experience with customers
- Time management to ensure that food was delivered on time
- Used POS systems
- Managed bookings and restaurant organizations to ensure satisfied customers and smooth running operations.
cafe
THE SHED
09.2022 - 11.2022
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Handled food with sanitation and safety in mind.
Education
High School Diploma -
Arndell Aglican Collage
11.2023
FIRST AID COURSE -
08.2022
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
- Attention to Detail
Timeline
Business Traineeship
Master Plumbers Association
01.2024 - Current
Retail Sales Associate
Skechers
10.2023 - 01.2024
Coach
Ready steady go kids
10.2022 - 10.2023
cafe
THE SHED
09.2022 - 11.2022
waitress
JAGS
11.2021 - 02.2023
High School Diploma -
Arndell Aglican Collage
FIRST AID COURSE -
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