Graham De Silva
Endeavour Hills,VIC
Summary
Self-motivated and energetic with a strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
25
25
years of professional experience
Work History
New Vehicle Sales Consultant
Garry & Warren Smith Suzuki
12.2022 - Current
- Delivering outstanding customer experiences by discerning customer needs and offering guidance throughout vehicle acquisition process
- Overseeing daily upkeep of sales leads, test drives, and client follow-ups to ensure effective management.
- Sustaining comprehensive knowledge of products, promotional offers, and operational processes.
- Achieving sales objectives in alignment with profitable volume and gross targets.
Whitegoods/Cooking and Bathroom Consultant
E&S Trading Moorabin
03.2022 - 11.2022
- Sound understanding of customer requirements- Provide specific professional advice and recommendations
- Maintain and grow business with local builders, architects and developers.
- Selling Premium appliances such as : Subzero, Wolf, Gaggenau, Villeroy and Boch, Kohler, Parisi, Liebherr and Ilve
- Achieving sales targets and KPI’s and Maintaining profitability
Sales Manager/Consultant
The Goodguys
11.2004 - 04.2022
- High level of managing and organising day to day operations of business
- Analysis of competition and market trends, identifying and establishing product and service range to guarantee the successful growth of the business
- Selling Premium appliances such as: Miele ,Bosch, Neff, Smeg, Fujitusu , Panasonic, Mitsubishi
- Responsible for managing and providing leadership to a sales team of over 35 staff
- Promoting and selling store core range products, services to maximise profitability
- Merchandising and maintaining stock levels on floor
- Achieving and exceeding store Sales KPI’s
2 IC – C2one Communications
Optus dealer Sales Consultant
03.1999 - 10.2001
- Enhanced data accuracy by implementing comprehensive data validation processes.
- Streamlined information dissemination for increased operational efficiency through effective communication channels.
- Developed and maintained databases for improved tracking of key performance indicators, leading to optimised decision making.
- Boosted team productivity by providing thorough training on software tools and analytical techniques.
Education
Certificate IV in Retail Management
RMIT University
01-2008
Leadership, Sales, Services And Marketing
The Goodguys Internal Training
01-2007
Diploma of Travel
RMIT University
01-1998
Skills
Strong business development capabilities and negotiations skills,
Ability to Demonstrate leadership qualities, and equally effective as a team member,
Adaptable, passionate and enthusiasm with a can do attitude
- Sales strategy development
- Upselling and Cross Selling
- Competitor Analysis
- Closing Techniques
Timeline
New Vehicle Sales Consultant
Garry & Warren Smith Suzuki
12.2022 - Current
Whitegoods/Cooking and Bathroom Consultant
E&S Trading Moorabin
03.2022 - 11.2022
Sales Manager/Consultant
The Goodguys
11.2004 - 04.2022
2 IC – C2one Communications
Optus dealer Sales Consultant
03.1999 - 10.2001
Certificate IV in Retail Management
RMIT University
Leadership, Sales, Services And Marketing
The Goodguys Internal Training
Diploma of Travel
RMIT University
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