Grant O’Rourke
Palmview,QLD
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at Yandina Hotel. Proven expertise in payment processing and liquor law compliance, coupled with strong communication skills. Committed to enhancing customer experiences while maintaining a safe and organized environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
bottle shop attendant
Yandina Hotel
Yandina, QLD
03.2025 - Current
- Provided excellent customer service to enhance shopping experience.
- Assisted customers with product selection and recommendations.
- Greeted customers upon entering the store and provided assistance with product selection.
- Processed transactions accurately and efficiently at the register.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Enforced age verification policies for alcohol purchases diligently.
- Managed inventory by restocking shelves and organizing displays.
- Maintained cleanliness and organization of the store environment.
SCHOOL CLEANER
Chancellor State College
, Australia
01.2019 - 01.2022
- Maintained cleanliness of classrooms, hallways, and restrooms daily.
- Operated cleaning equipment and tools safely and effectively.
- Managed waste disposal and recycling processes throughout the campus.
- Reported maintenance issues to ensure timely repairs and safety compliance.
- Followed established cleaning protocols to promote health and safety standards.
- Follow safety protocols while performing duties.
Self employed yard and garden maintenance
self
Shoalhaven Heads, nsw
01.2017 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Kawana Waters Hotel
, Australia
07.2019 - 07.2020
OTHER
Cookes tyre service south nowra
South Nowra, Australia
01.2010 - 01.2020
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Shoalhaven Heads Bowling Club
, Australia
01.2015 - 06.2019
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Nowra Golf Club
, Australia
01.2014 - 01.2015
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Bridge Tavern Nowra
, Australia
01.2010 - 01.2014
OTHER
Unicorn Cheese
, Australia
01.2010 - 01.2012
Skills
- Serving beverages
- Payment processing
- Point of sale system
- EFTPOS machine operation
- Liquor law compliance
- Cleaning
- Customer service
- Monitoring alcohol consumption
- Stock management
- Safety compliance
- Equipment operation
- Effective communication
- Time management
- Attention to detail
References
Simon Cross, manager, Yandina Hotel, 0497 244 243
David Quigg, former manager of the Shoalhaven Heads Bowling Club, 0477 837 810
Certification
RSA and RCG QLD
Timeline
bottle shop attendant
Yandina Hotel
03.2025 - Current
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Kawana Waters Hotel
07.2019 - 07.2020
SCHOOL CLEANER
Chancellor State College
01.2019 - 01.2022
Self employed yard and garden maintenance
self
01.2017 - 01.2022
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Shoalhaven Heads Bowling Club
01.2015 - 06.2019
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Nowra Golf Club
01.2014 - 01.2015
OTHER
Cookes tyre service south nowra
01.2010 - 01.2020
BARTENDER, BOTTLESHOP AND GAMING ATTENDANT
Bridge Tavern Nowra
01.2010 - 01.2014
OTHER
Unicorn Cheese
01.2010 - 01.2012