Guilherme Moro
Sydney,NSW
Summary
Professional with extensive experience in delivering exceptional customer service and achieving high customer satisfaction ratings. Proven ability to communicate effectively across diverse audiences, enhancing brand reputation and driving business success. Fluent in Portuguese and English, with upper intermediate proficiency in Spanish, facilitating seamless interactions in multilingual environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Client Advisor
Fendi
11.2023 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Managed a diverse portfolio of clients, effectively balancing priorities.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Executed daily cash counting and prepared bank deposits.
- Coordinated staff schedules to ensure efficient operations.
- Managed store opening and closing procedures for operational consistency.
- Organized daily operational plans to optimize workflow.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Customer Service Officer
National Carbon Bank of Australia
01.2023 - 11.2023
- Cultivated customer relationships through empathy and genuine understanding of business needs.
- Updated and organized spreadsheets for accurate data management and efficient information retrieval.
- Conducted phone audits and site visits to assess operational efficiency and ensure compliance.
- Facilitated onboarding processes for new clients, providing guidance to ensure smooth transitions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Client Advisor
Gucci - Kering Group
01.2021 - 01.2023
- Delivered personalized one-on-one service to clients, addressing unique needs with precision.
- Cultivated strong relationships with diverse clientele, fostering trust and mutual respect.
- Maintained high standards of grooming and presentation, reflecting professionalism.
- Ensured accuracy and consistency in client interactions through meticulous attention to detail.
- Proactively addressed inquiries and feedback, enhancing client satisfaction and loyalty.
- Assisted in training new team members, sharing the best practices.
Beverage, Cuisine and Table Service Staff
Miramare Gardens
01.2019 - 01.2021
- Welcomed guests to create a positive atmosphere and enhance overall event experience.
- Delivered exceptional customer service by addressing inquiries and concerns with professionalism.
- Collaborated with Event Manager to execute tasks effectively, contributing to event success.
- Operated cash registers accurately, processing payments while maintaining high service standards.
Education
Marketing
Australian Pacific College
01.2018
Project Management
Laneway College
01.2021
Marketing
FECAP
01.2019
Skills
- Strong customer service and communication skills
- Demonstrated commercial awareness
- Ability to thrive under pressure
- Experience working effectively in a fast-paced, busy team environment
- Exceptional time management abilities
- Proficient problem-solving skills and a proactive approach
- Reliable and accountable for responsibilities
Languages
English
Portuguese
Spanish
Timeline
Client Advisor
Fendi
11.2023 - Current
Customer Service Officer
National Carbon Bank of Australia
01.2023 - 11.2023
Client Advisor
Gucci - Kering Group
01.2021 - 01.2023
Beverage, Cuisine and Table Service Staff
Miramare Gardens
01.2019 - 01.2021
Project Management
Laneway College
Marketing
FECAP
Marketing
Australian Pacific College
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