Rina TSE
South Yarra,VIC
Summary
Dedicated retail and customer service professional with four years of experience in delivering exceptional customer support in a luxury environment. Skilled in sales, inventory management, and team collaboration, consistently surpassing sales targets. Strong communicator adept at building rapport with customers, efficiently resolving issues, and ensuring a positive shopping experience. Committed to providing high-quality service, driving customer satisfaction, and contributing to the overall success of the team.
Overview
8
8
years of professional experience
Work History
Client Advisor
Camilla and Marc Emporium
02.2024 - Current
- Managed over 30 incoming calls and emails per day from customers and other boutiques
- Managed inventory, including restocking and conducting regular stock checks to ensure product availability
- Contributed to store promotional activities, including setting up displays and managing seasonal sales events.
Assistant Store Manager
Zimmermann Melbourne Emporium
03.2022 - 02.2024
- Managed a team of 25 people in the biggest flagship store in Australia
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Sales Associate
APM Monaco Melbourne Emporium
06.2021 - 03.2022
- Provide thoughtful and discrete customer service in line with luxury customer service standards
- Ensure merchandising is in line with VM standards and the commercial objectives of the store
- Have and maintain excellent, up to date product knowledge.
Sales Associate
Mulberry Collins Street
03.2021 - 06.2021
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front End Associate
Egg Station South Yarra
03.2020 - 03.2021
- Deliver excellent customer service and served all customers in a friendly and courteous manner
- Take customer orders and deliver food and beverages.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
Event Executive
Asia Media
10.2019 - 02.2020
- Developed comprehensive event timelines to coordinate efforts of staff, volunteers, and vendors for successful execution.
- Managed all aspects of travel arrangements for speakers and VIP guests attending events, ensuring a positive experience throughout their stay.
- Supervised on-site event staff for smooth execution of planned activities while maintaining high safety standards.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Social Media Editor and Copywriter
Clive Media
10.2019 - 01.2020
- Keep abreast of industry and consumer trends, advancements in technology, and new social media platforms and tools
- Coordinate the design and writing teams to ensure the timeous delivery of content.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Copywriter and UAT Executive
A&A Limited
11.2018 - 03.2019
- Write clear, compelling copy for various mediums
- Collaborate with designers and PR on marketing projects (e.g
- Email campaigns and landing pages)
- Interpret copywriting briefs to understand project requirements
- Review, proofread, and edit completed work before posting.
General Reporter
MOJO Monash Journalism's Online Interests Magazine
02.2017 - 10.2018
- Cover a wide variety of stories
- Conduct and schedule interviews
- Plan, edit, and write stories and articles to be broadcasted
- Verify information provided by interviewees.
Education
Master of Journalism -
Monash University
01.2019
Bachelor of Arts (Journalism) -
Monash University
01.2018
Skills
- Multilingual: fluent in English, Cantonese and Mandarin
- Comprehensive knowledge of social media and customer relationship
- Competence in Adobe Premiere Pro, InDesign, Muse and Photoshop
- Proficiency in Microsoft Office Suite if programs
- Fast learner with strong time management skills
- Excellent communication and research skills with high attention to detail
- Strong work ethic; respectful, organized and hardworking
- Problem-Solving Customer Service and Engagement
- Team Building and Leadership
- Staff Management
Timeline
Client Advisor
Camilla and Marc Emporium
02.2024 - Current
Assistant Store Manager
Zimmermann Melbourne Emporium
03.2022 - 02.2024
Sales Associate
APM Monaco Melbourne Emporium
06.2021 - 03.2022
Sales Associate
Mulberry Collins Street
03.2021 - 06.2021
Front End Associate
Egg Station South Yarra
03.2020 - 03.2021
Event Executive
Asia Media
10.2019 - 02.2020
Social Media Editor and Copywriter
Clive Media
10.2019 - 01.2020
Copywriter and UAT Executive
A&A Limited
11.2018 - 03.2019
General Reporter
MOJO Monash Journalism's Online Interests Magazine
02.2017 - 10.2018
Master of Journalism -
Monash University
Bachelor of Arts (Journalism) -
Monash University
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