Gul Hameed
NORTH PARRAMATTA;NSW
Summary
Experienced in managing appointment scheduling and maintaining patient records within a dental service environment, demonstrating strong organizational skills. Handled incoming calls efficiently, directing inquiries to appropriate staff and ensuring smooth patient flow through effective communication with dental professionals. Contributed innovative solutions to enhance team performance, promoting high customer satisfaction by resolving issues with knowledgeable service. Proven ability to prioritize tasks and collaborate with diverse teams to achieve service goals.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Bupa Dental NorthRocks
NORTH PARRAMATTA;NSW
05.2023 - 07.2024
- Managed appointment scheduling for dental services and consultations.
- Maintained patient records using Bupa Dental's electronic management system.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Coordinated with dental professionals to ensure smooth patient flow.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Parramatta Medical Centre
Receptionist
NORTH PARRAMATTA;NSW
02.2022 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Receptionist Coordinator
AB Agency
NORTH PARRAMATTA;NSW
01.2021 - 09.2021
- Managed front desk operations and ensured smooth daily workflow.
- Coordinated appointment scheduling for clients and staff efficiently.
- Assisted in maintaining office supplies and inventory levels regularly.
- Handled incoming calls and routed them to appropriate departments promptly.
- Greeted visitors warmly and provided necessary information or directions.
Education
Bachelor of Science - Dentistry And Medicine
Altamash Institute of Dental and Medicine
12-2018
Skills
- Appointment scheduling
- Customer service
- Office administration
- Data entry
- Communication skills
- Team collaboration
- Time management
- Calendar management
- Reception area maintenance
Languages
English
First Language
Timeline
Receptionist Administrator
Bupa Dental NorthRocks
05.2023 - 07.2024
Parramatta Medical Centre
Receptionist
02.2022 - 03.2023
Receptionist Coordinator
AB Agency
01.2021 - 09.2021
Bachelor of Science - Dentistry And Medicine
Altamash Institute of Dental and Medicine