GULSHAN JIRATI
Melbourne,VIC
Summary
To work for an organization that values customer service, where I can develop my skills and improve the business outcomes. Willing to grow with the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
The Grange P-12 College
01.2020
- Volunteering
- I took part in the Bigger Buddies program: Helped out Year 7 students by participating in Friday activities
- Showed the new students around, teaching them about areas to play, where to get help and where different facilities are.
Customer Service Cashier
Woolworths Supermarket
01.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Delivery company
IVE
01.2018 - 06.2020
- Part Time/Casual Work
- The duties included: Be available for delivery of newspapers & store catalogues at my home
- Sort and order catalogues for delivery
- Organise paper route
- Take on advice about when and where deliveries need to be made
- Communicate with the supervisor about any issues
- After finishing deliveries I need to upload the areas I delivered to.
Education
Certificate II of Eletrotechnology -
RMIT University
Melbourne, VIC03.2024
Skills
- Able to work effectively under pressure
- Able to maintain focus and concentration regardless of interruptions
- A good eye for detail and maintain high levels of accuracy
- Comfortable supervising, instructing and managing others
- Listens carefully and follow instructions in a timely manner
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
Availability
I am available full time., can work overtime too and also work on public holidays and the weekends.
Personal Qualities
- I am very easy going and get on well with people
- I have good common sense and don’t let emotions rule my decisions
- I am a positive person who creates a positive work environment
- I am naturally curious and like learning new things
- I am self motivated and can work independently or in a team environment.
- I am a fast learner.
Specialachievementsandawards
- 2019, Certificate for participation in class
- 2019, English award - working consistently in class
- 2020, English - for continuous participation in online classes
References
- Paul Todd, Program Coordinator, IVE Delivery Company, 0402231215, boad99@gmail.com
- Charmaine de Sousa, Careers Leader, The Grange P-12 College, 97489166, 08737186@thegrange.vic.edu.au
- Mary Vanderwerf, team leader, Woolworths Supermarket, 0421112193, Maria.vanderwerf@stores.woolworths.com.au
Hobbies and Interests
- Playing sports
- Helping out others
- Cooking
- Learning new things
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Urdu
Full Professional
Timeline
Customer Service Cashier
Woolworths Supermarket
01.2021 - Current
The Grange P-12 College
01.2020
Delivery company
IVE
01.2018 - 06.2020
Certificate II of Eletrotechnology -
RMIT University
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