Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gunveet Singh Bawa

Melbourne,Australia

Summary

IT Professional with over 4 years of experience in managing organizational IT challenges. Successfully developed and executed IT initiatives that align with business goals, including system upgrades and software implementations. Expertise in incident management, consistently resolving issues within service level agreements (SLAs) and implementing strategic solutions to prevent future occurrences. Proven ability to manage business-wide transformations and deliver comprehensive technical solutions while enhancing customer service and IT efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ICT Level 2/3 System Engineer

Chubb Fire and Security
Dingley Village, Australia
11.2022 - Current
  • Delivered comprehensive IT support, installing, configuring, and maintaining hardware and software applications, while resolving L2 service desk tickets within SLA
  • Administered centralized IT operations, including asset management, system imaging via SCCM, and troubleshooting network infrastructure to ensure reliable connectivity
  • Implemented and monitored backup and disaster recovery solutions using Veeam, contributing to business continuity
  • Led domain migration project during company separation, enhancing cybersecurity compliance and optimizing cloud workflows

ICT Level 1/Level2 Support Engineer

Monash health
Clayton, Australia
03.2022 - 11.2022
  • Delivered first-line IT support by resolving L1 incidents across Windows, MacOS, Microsoft 365, Exchange, SharePoint, and Active Directory; escalated complex issues to L2/L3 with detailed technical documentation
  • Provided support for Windows, Mac systems, and peripherals via phone, email, and remote tools; managed Mobile Device Management (MDM) effectively
  • Maintained ITIL-compliant documentation, deployed hardware/software, and collaborated with vendors to resolve infrastructure faults for medical applications
  • Implemented proactive monitoring and troubleshooting of network devices to ensure high availability and reliability of IT services

ICT Support Technician

Onsite Technology Solutions PTY LTD
Clayton, Australia
09.2021 - 03.2022
  • Installed and configured Windows Server (2012, 2016, 2019) and managed Active Directory, enhancing enterprise environment efficiency
  • Conducted rigorous security and quality control tests, ensuring compliance and safeguarding IT assets
  • Developed automation scripts for troubleshooting, streamlining processes with Command Prompt, PowerShell, and Bash

ICT Support Officer

Monash University
Clayton, VIC
03.2021 - 09.2021
  • Managed Active Directory, Group Policy Objects, and user/group administration; implemented endpoint security policies, firmware updates, compliance checks, and vulnerability mitigation
  • Skilled in Citrix and Microsoft Remote Desktop Services administration, experienced in phone system administration and support
  • Resolve incidents via ManageEngine ITSM Platforms and Zendesk, delivering cost-effective solutions for users and the organization

Education

Bachelor of Information Technology - Cyber Security

DEAKIN UNIVERSITY
Burwood
11-2020

Skills

  • Windows Server and desktop OS (Mac, Windows, Linux)
  • Microsoft Office 365, SCCM Exchange, Azure
  • Network security (SonicWall, Cisco)
  • TCP/IP protocols
  • DNS and DHCP management
  • Cisco, VPN and Zscaler troubleshooting
  • Network devices (switches, routers, firewalls)
  • Virtualization (VMware, Hyper-V)
  • IT service management (ServiceNow, Jira, Zendesk, Zoho, Freshdesk)
  • Active Directory administration
  • ITIL framework implementation
  • Exposure to Security tools (CrowdStrike)
  • Identity Access Management Service
  • Audit and Asset Management
  • Remote Desktop troubleshooting

Certification

  • Azure Administrator Associate AZ-104
  • Azure Fundamentals AZ-900
  • Australian Computer Society Professional Year
  • AWS Certified Network Solutions Architect Associate
  • Dell EMC Training and Certificate Enterprise course
  • Dell EMC Training and Certificate Client Course

Timeline

ICT Level 2/3 System Engineer

Chubb Fire and Security
11.2022 - Current

ICT Level 1/Level2 Support Engineer

Monash health
03.2022 - 11.2022

ICT Support Technician

Onsite Technology Solutions PTY LTD
09.2021 - 03.2022

ICT Support Officer

Monash University
03.2021 - 09.2021

Bachelor of Information Technology - Cyber Security

DEAKIN UNIVERSITY

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Gunveet Singh Bawa