Gurleen Kaur
Student
MIDLAND,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Mini price
Mirrabooka, Western Australia
07.2023 - Current
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained accurate records of transactions using the point-of-sale system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Balanced cash drawers at the end of each shift.
Restaurant Waiter
Globe cafe
South Perth, Western Australia
11.2023 - Current
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, provided menus and answered questions about menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Junior It Consultant
Infowiz A Software Solution
India
04.2021 - 01.2023
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Developed clear specifications for project plans using customer requirements.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
Cashier Manager
HDFC Bank
India
02.2020 - 02.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maximized store sales by cross-selling additional products during checkout.
Education
Master of Information Technology - Information Technology
Kaplan College
Perth, WA07.2025
Bachelor of Arts - Computer Science
Khalsa College For Womens
India 04.2001 -
Skills
Microsoft Office
Problem-Solving
Team Management
Flexible and Adaptable
Data Entry
Multitasking
Microsoft Word
Calm Under Pressure
Supervision and leadership
Certification
Barista certificate
Timeline
Restaurant Waiter
Globe cafe
11.2023 - Current
Customer Service Cashier
Mini price
07.2023 - Current
Junior It Consultant
Infowiz A Software Solution
04.2021 - 01.2023
Cashier Manager
HDFC Bank
02.2020 - 02.2021
Bachelor of Arts - Computer Science
Khalsa College For Womens
04.2001 -
Master of Information Technology - Information Technology
Kaplan College