Gurmej Kaur Nagi
East Cannington,WA
Summary
To work in a stimulating environment where I can apply and enhance my knowledge and skills to serve the firm to the best of my efforts and expand my education and skills
which I have gained. I am looking for a firm where my ability, understanding and capacity to challenge a diverse range of responsibilities will be well considered and my communication, interpersonal and teamwork skills will be an asset.
Overview
6
6
years of professional experience
Work History
Customer Service
Bawarchi Biryani House
Victoria Park, WA
01.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cook
Night Food Junction
Perth, WA
07.2020 - 06.2021
- Managed portion control using correct utensils during preparation and plating.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Housekeeping Supervisor
Oaks Aspire (Minor Hotels)
Ipswich, QLD
06.2018 - 06.2020
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Created and implemented daily cleaning schedules for staff members.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Education
Diploma in Hospitality Management -
Stanley College
Perth, WA07-2022
CERT 3 & CERT 4 in Commercial Cookery -
Stanley College
Perth, WA11-2021
Masters Of Professional Accounting -
James Cook University
Brisbane, QLD05-2020
CERT 3 in Early Childhood Education And Care -
New England College
Brisbane, QLD03-2019
Masters of Commerce -
Punjab Technical University
Punjab India11-2014
Skills
- A passionate hard working and self- motivated person and reliable with strong desire to support and empower business
- Well-developed interpersonal and problem-solving skills honed through training & experience and have good social compatibility to learn and grasp new ideas as well as Ability to deal with conflict resolution and negotiation & customer service skills
- I have Understanding about respecting difference among multicultural people, Ability to provide support customers both face to face and via telephone as well as build positive and respectful relationships with team member, staff and customers
- Have exceptional written and verbal communicational, organizational educational and interactional skills Eager to bring skills and knowledge gained in the various sectors in Australia
Availability Days
Monday, Tuesday, Wednesday and Thursday.
Timeline
Customer Service
Bawarchi Biryani House
01.2023 - Current
Cook
Night Food Junction
07.2020 - 06.2021
Housekeeping Supervisor
Oaks Aspire (Minor Hotels)
06.2018 - 06.2020
Diploma in Hospitality Management -
Stanley College
CERT 3 & CERT 4 in Commercial Cookery -
Stanley College
Masters Of Professional Accounting -
James Cook University
CERT 3 in Early Childhood Education And Care -
New England College
Masters of Commerce -
Punjab Technical University