Gurnaaz Khurana
Melbourne,VIC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, committed to improving customer satisfaction and driving positive outcomes,
Overview
1
1
year of professional experience
Work History
Retail Assistant
Kmart
Tarneit, Victoria
08.2024 - Current
- Ensured customer satisfaction through rapid response to requests.
- Recommended, selected and located merchandise based on customer desires.
- Assisted customers with product selection, answered queries and provided advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness and organization of store shelves and displays.
- Welcomed customers at store entrance.
- Handled customer complaints professionally while seeking resolutions.
Education
High School Diploma -
Good News Lutheran College
Tarneit, VIC10-2026
Skills
- Customer service
- Effective Sales Techniques
- Product knowledge
- Team collaboration
- Clear Communication
- Strategic Problem Resolution
- Point of sale operation
- Time management
Accomplishments
- Academic Scholarship at Good News Lutheran College, 2023 and 2024
- Frequent volunteer at local temple
Languages
Punjabi
Professional
References
References available upon request.
Timeline
Retail Assistant
Kmart
08.2024 - Current
High School Diploma -
Good News Lutheran College
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