GURPREET GURPREET
Sydney,NSW
Summary
At Hawk Logistics, I leveraged my logistics coordination proficiency and strong decision-making skills to enhance service quality and efficiency, achieving a notable increase in customer satisfaction. My proactive approach in fostering relationships and streamlining operations underscored continuous improvement initiatives, significantly boosting on-time delivery rates.
Overview
2
2
years of professional experience
Work History
Transport Allocator
Hawk Logistics
Sydney, NSW
05.2023 - 11.2024
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Provided training and guidance to new dispatchers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Worked closely with customers to effectively resolve issues and complaints.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
Administrative Officer
Hawk Logistics
Sydney, NSW
01.2023 - 05.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Created, prepared, and delivered reports to various departments.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed daily logs for management review.
Education
Bachelor Of Civil Engineering -
Western Sydney University
Sydney, NSW08.2024
Skills
- Conflict resolution techniques
- Weather conditions awareness
- Employee management
- Public relations management
- Logistics coordination proficiency
- Load planning expertise
- Strong decision-making
- Dispatch software
- Transportation safety protocols
- Team collaboration
- Effective time management
- Documentation and paperwork
- Fuel efficiency optimization
- Trucking dispatching
- Relationship building
- Customer relations
- Continuous improvement initiatives
- Staff training and development
- Tracking tasks
- Transportation regulations
- Route planning
- Work order entry
Timeline
Transport Allocator
Hawk Logistics
05.2023 - 11.2024
Administrative Officer
Hawk Logistics
01.2023 - 05.2023
Bachelor Of Civil Engineering -
Western Sydney University