Gurpreet Kaur
Summary
Analyst with 6+ years’ experience in banking and financial services, specialising in remediation, case assessment, and compliance. Skilled in reviewing complex financial and legal documentation, identifying discrepancies, and ensuring accurate customer outcomes. Experienced in high-volume case handling, quality assurance, and audit-ready record management within regulated environments.
Overview
8
8
years of professional experience
Work History
Remediation Analyst
NAB
01.2026 - Current
- Investigate 8+ complex banking cases weekly across individual, joint, trust, superannuation, and deceased estate accounts.
- Review and process Wills, Probate, Trust Deeds, Payment Instruction Forms, Certified Identity documents, Payment Reissue Forms, and ASIC reports to confirm ownership and assess entitlements.
- Identify discrepancies across NABONE, Salesforce, and Seachange, and escalate issues as required.
- Verify certifier credentials, process cheque requests, and maintain audit-ready documentation in Confluence in accordance with regulatory standards.
- Collaborate with Risk, Legal, Operations, and Complaints teams to resolve cases efficiently.
File Collection Analyst
NAB
08.2023 - 12.2025
- Investigated transaction histories and system records, identifying discrepancies and anomalies to support remediation and ensure data integrity.
- Retrieved and analysed financial data across Xplan, Seachange, Salesforce, Advisor Desktop, Securitease, NABONE, MyLink, and Maui.
- Performed Business Validation Testing (BVT) and quality assurance checks to validate remediation outcomes and ensure system functionality.
- Maintained structured, audit-ready records, documented findings, and used Power BI to generate basic reports for team leads.
- Assisted in onboarding and training new team members to support operational efficiency and knowledge transfer.
Consultant
Deloitte
05.2021 - 07.2023
- Coordinated data collection from multiple systems, including Salesforce and Power Apps, to support remediation analytics and reporting.
- Reviewed case files and remediation outputs to identify discrepancies and ensure alignment with internal standards.
- Performed quality assurance checks on payment outputs and process workflows.
- Provided insights and recommendations to stakeholders to improve operational processes.
- Collaborated with cross-functional teams to support remediation program delivery and ensure compliance with regulatory requirements.
Pre-Case Assessor
Deloitte
04.2019 - 04.2021
- Executed large-scale remediation projects by digitizing and organizing client files for efficient review and audit compliance.
- Reviewed and assessed banking case files, including bank guarantees, merchant payments, and related matters, ensuring adherence to internal policies and regulatory standards.
- Collected and analyzed financial data and supporting documentation to determine case outcomes and escalate high-risk issues.
- Conducted system testing, implemented process improvements, and resolved discrepancies to enhance workflow efficiency and data accuracy.
- Utilised Relativity and other case management systems to track and manage documentation, supporting team operations and compliance.
Assistant Credit Officer (Internship)
Instant Access Pty Ltd
02.2018 - 07.2018
- Supported credit assessments, processed applications, and managed cash-on-delivery accounts using ABN Lookup and Credit Watch.
- Monitored customer accounts for non-payments, delayed payments, and irregularities, escalating issues when required.
- Handled invoicing, payment processing, remittance documentation, and preparation of credit notes.
- Assisted with account administration, payroll file organisation, and general clerical tasks.
- Coordinated follow-ups on outstanding payments to ensure accurate and timely account management.
Education
Master of Professional Accounting -
Charles Darwin University
Sydney, Australia01-2018
Master of Commerce - Finance
Doaba College, Guru Nanak Dev University
Punjab, India01-2014
Bachelor of Commerce -
Kanya Maha Vidyalaya, Guru Nanak Dev University
Punjab, India01-2011
Skills
Technical Skills
- Xplan
- NABONE
- ABN Lookup
- Credit Watch
- Microsoft Office
- MyLink & Maui
- Salesforce & CRMS
- Power Apps & Power BI
- Relativity & Confluence
- Seachange & Securitease
Core Competencies
- Attention to Detail
- Stakeholder Management
- Problem-Solving
- Analytical Thinking
- Reporting and Documentation
- Time Management
- Effective Communication
- Team Collaboration
- Risk and Compliance Awareness
References
References available upon request.
Timeline
Remediation Analyst
NAB
01.2026 - Current
File Collection Analyst
NAB
08.2023 - 12.2025
Consultant
Deloitte
05.2021 - 07.2023
Pre-Case Assessor
Deloitte
04.2019 - 04.2021
Assistant Credit Officer (Internship)
Instant Access Pty Ltd
02.2018 - 07.2018
Master of Professional Accounting -
Charles Darwin University
Master of Commerce - Finance
Doaba College, Guru Nanak Dev University
Bachelor of Commerce -
Kanya Maha Vidyalaya, Guru Nanak Dev University