ROHITESH KUMAR
Marsden Park
Summary
Thorough Senior Analyst with over 14 years background in Financial Crime, Taxation, Auditing and Border Protection. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management, developing and implementing audit plans, assisting field auditors in dealing with complex audit issues.
Overview
17
17
years of professional experience
Work History
Senior Analyst - SME - Customer Identity Remediation
National Australia Bank
01.2022 - Current
- Manage and perform complex business and data analysis to facilitate the delivery of remediation projects, ensuring that these are delivered to plan
- Main focus of the role is planning, organising, and delivering the execution phase of remediation projects
- This involves progressing activity through the remediation workflow, liaising with multiple shared services and project teams daily, to ensure the timely delivery of activity in accordance with each of the programme deadlines
- Customer Remediation requires communicating with customers in a clear and timely manner, either directly or in collaboration with the customer engagement teams and therefore a customer centric approach is at the heart of activity
- The Remediation portfolio is complex, covering a broad and diverse business areas and product sets
- Role included:
- Undertaking tracing activity for customers to ensure that we are contacting the right customer at the right location.
- Splitting customer cohorts into batches to progress similar cases consistently.
- Working with project teams to ensure the right customer letters are available for each batch and undertaking mail merge activity to prepare the letters for dispatch
- Problem solving to identify challenges with batches or individual customers and engaging the right stakeholders to resolve.
- Undertaking quality control activity to ensure that all project activity is undertaking according to remediation and bank policies and standards.
- Key Accountabilities:
- Work with the Project Team, Stakeholders and SMEs in the business to develop a thorough understanding of the project scope and delivery approach, including a technical understanding of the system the product sits on.
- Support problem solving within the Execution workflow working with team leads to identify and resolve issues impacting the Execution teams.
- Delivery – Manage and deliver designated activity within the end-to-end delivery of complex remediation project workflows including:
- Customer tracing activity
- Identifying different customer cohorts and organising to progress these in groups through the remediation workflow.
- Preparing customer letters and ensuring that the correct information is included for each customer.
- Identifying challenges which arise as part of delivery, creating the principles and solutions that will be presented to senior stakeholders for approval.
- Business Analysis – Analyse and interpret project data to determine correct delivery approach across a variety of products, customer cohorts, and remediation objectives.
- Project reporting, workflow control and management - Work closely with the Project and Remediation Portfolio Management Office to ensure the following:
- Proficient tracking and reporting on Project Status
- Adherence to key regulatory milestones
- Managing project workflows with immediate team colleagues and key shared service resources.
- Completing CIR escalations / executive complaint responses via the SME inbox
- Providing Applicable Customer Identification Procedure ACIP guidance and remediation design recommendations for complex customer types
- Liaising with relevant stakeholders on Complex AML/CTF items and escalations
- Assisting with ad hoc tasks to assist CIR stakeholders.
- Ownership of all Work Instructions
- Provide a wide variety of insights, data reports, volume modelling.
Senior Analyst - HRC Escalations - Customer Risk
Commonwealth Bank of Australia
03.2021 - 01.2022
- Responsible for oversight and management of staff tasked with the identification, escalation and ongoing management of high-risk customers
- Ensuring that all process, policy, regulatory and legislative requirements are met for the investigation and management of customers that pose increased AML/CTF and Financial Crime risk to the bank., This includes the investigation of activity & behaviour, and subsequent reporting to regulatory authorities where required
- Key accountabilities included:
- Escalate high risk cases to BU for approval
- Liaise with BU on recommendations relating to high risk customers.
- Assist in review of complex cases
- Assist in remediation projects
- Ensure SOP reflects current practices
- Verify KYC responses received. responsible for oversight and management of staff tasked with the identification, escalation and ongoing management of high-risk customers. implementing and managing an effective, efficient process, providing greater risk coverage and timely management of investigations.
Financial Crime Analyst
Commonwealth Bank of Australia
03.2020 - 01.2022
- Responsible for identifying and researching the patterns, trends and anomalies in complex transactional and customer data to detect, prevent, mitigate and report suspicious activity related to money laundering, terrorist financing, structuring and financial crime.
- Provide information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing.
- Use transactional and customer records, external data, publicly-available information, and other information to identify suspicious or unusual activity and indicators of financial crime.
- Perform detailed analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products.
- Investigate suspicious customer transactions.
- Perform enhanced due diligence on customers deemed high risk, and suggest account restrictions and/or account closures based on risk to the institution.
- Supporting the bank with the management and timely actioning of alerts to ensure the completeness and accuracy of financial crime process.
- Provide high level of analytical insights and support with remediation data issues and insights of potential risks and their impacts
Acting Point of Reference - Customer Risk
Commonwealth Bank of Australia
10.2020 - 03.2021
- Supporting client strategy, risk management, and operational financial crime investigations.
- Point of contact within the team to train and coach analyst on all technical aspects of AML/CTF
- Training new analyst
- Conduct quality assurance checks and effectively coach analyst to improve their capabilities.
- SME for re-review alerts – ensuring alerts are allocated in a timely manner and alerts are reviewed within SLA
- Assist with CAP testing of re-review stream
- Provide feedback to manager relating to skill matrix and performance gap
- Ensure SOP reflects current practices.
- Assist in review of complex cases
- Assist in remediation projects
- Process
- Investigate the alerts generated and ensure the suspicious activities are reported to MLRO/ Level 2 in accordance with regulatory requirements where appropriate.
- Build on the knowledge of latest Anti Money laundering trends
- Adhere to the process requirements in accordance with established procedures and set standards.
- Collect the necessary transaction background information / source documents for analysis.
- Adhering to all relevant processes/procedures and liaising with Compliance department through Line management about new business initiatives at the earliest opportunity.
- Responsible for creating and preparing detailed reports about the subject in question and match the content of the search with the same.
- Summarize the findings in a clear and concise manner and support the report with evidences.
- Customers (External/ Internal)
- Review daily process updates for defect free implementation.
- Improve customer service and increase productivity.
- Provide accurate and valid referrals to the respective MLRO/ Level 2
- Team work
- Acquire and share best practices relating to procedures / latest Anti Money Laundering trends to relevant processes / contingent sites.
- Support to increase awareness of Anti Money Laundering across the section.
- Operational Effectiveness & Control
- Take necessary actions to mitigate the likelihood of any operational risk occurring.
- Continuously assess the operational risks inherent in the business, taking in account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.
Senior Auditor
Fiji Revenue and Customs Service (FRCS)
08.2014 - 06.2018
- Developed audit plans, evaluated accounting operations, delegated assignments and evaluated staff performance.
- Prepared and analyzed productivity reports, conducted workload reviews and implemented best practice improvement.
- Delivered sound technical and administrative advice to internal and external personnel.
- Actively planned, supervised, and executed corporate operational audits, ensuring compliance with generally accepted audit policies, applicable laws and regulations, and corporate objectives.
- Conducted risk assessments, client interviews, and audit walkthroughs, increasing understanding of audited areas.
- Compiled and presented audit findings, recommended controls, and business practice improvements to both client and senior management.
Acting Principal Auditor
Fiji Revenue and Customs Service (FRCS)
05.2015 - 08.2015
- Establish and maintain FRCA networking and collaboration with law enforcement agencies and other stakeholders; advising of any changes or additional development to Tax Legislation.
- Submit monthly schedules of collections and process budget requirements for inclusion in the operation budget;
- Conduct preparatory work on objections and appeals; and provide analysis and interpretation of the provisions of the VAT Decree and Regulations.
- Assist Chief Auditor and NM Audit to formulate, implement and ensure achievement of the team target of annual Audit & Compliance work plan
- Conduct compliance checks on taxpayer referrals (intelligence /investigation / enquires/ / complaints) and provide findings & recommendation(s).
- Compile and maintain Tax audit or compliance tasks Diary, Chain Of Custody and Interview procedures for the collection and preservation of evidence necessary to assist undertaking of potential Civil, Criminal, Disciplinary or Regulatory violation investigation and prosecution
- Identify training and development needs for audit staff
Acting Senior Auditor - Large & International/Fraud & Evasion
Fiji Revenue and Customs Service (FRCS)
01.2014 - 07.2014
- Submit monthly reports to the Manager Compliance on compliance work carried out.
- Assist team members in dealing with complex audit issues and provide technical assistance to external parties as required.
- Bring identified legislative issues to the attention of the Manager Compliance.
- Conducting Transfer Pricing audits.
Auditor - Small & Medium / Large & International
Fiji Revenue and Customs Service (FRCS)
03.2010 - 12.2013
- Conducted over 40 audits to businesses in various industries to ensure correct reporting of business taxes, which helped the department to generate over 11 million dollars in revenue.
- Ability to meet all the deadlines, prioritizes engagements, and spent over 88% of the time on productive cases.
- Discuss audit results, communicate complex tax issues, and negotiate findings with taxpayers, representatives, and staff to obtain concurrence with the audit findings.
Customs Officer
Fiji Revenue and Customs Service (FRCS)
11.2008 - 03.2010
- Identify, gather, record and share information for risk analysis and developments of audit work plans.
- Conduct inspection of goods brought into the country.
- Screening and verifying passenger travel documents and allowing passengers visa to enter the country.
Insurance Broker
Marsh Limited
06.2007 - 08.2008
- Processing various claims lodged by clients.
- Dealing with clients on a daily basis
- Understanding the client’s needs and arranging the best cover for them.
Education
CPA program – In Progress -
CPA Australia
Bachelor of Arts - Accounting and Financial Management and Information Systems
University of the South Pacific
01.2007
Skills
- Valued team player
- Solution oriented
- Highly analytical
- Sound listening skills and ability to identify gaps
- Strong organizational and follow up skills including the ability to handle competing priorities and meeting all deadlines and commitments
- Possess a combination of technical expertise in fields such as Financial Crime, auditing, finance, technology, operations and investigations
- Ability to flourish in a fast-paced, complex environment and willing to adapt to change
- Demonstrated ability to lead a small team and ensure successful results
- Exceptional report writing, presentation and communication skills
- IT Savvy with extensive knowledge of Windows and Microsoft Office Applications (Microsoft Excel, PowerPoint, Word)
- Experience in auditing various national and multinational companies including listed and unlisted across various industries
- Financial crime and KYC specialist
- Finance
- Data Compiling
- Trend Data Analysis
- Regulatory Reporting Requirements
- Regulatory Compliance
- Financial statements expertise
- Client management
- Team Collaboration
Professional Memberships
Associate Member CPA
References
Available on request.
Timeline
Senior Analyst - SME - Customer Identity Remediation
National Australia Bank
01.2022 - Current
Senior Analyst - HRC Escalations - Customer Risk
Commonwealth Bank of Australia
03.2021 - 01.2022
Acting Point of Reference - Customer Risk
Commonwealth Bank of Australia
10.2020 - 03.2021
Financial Crime Analyst
Commonwealth Bank of Australia
03.2020 - 01.2022
Acting Principal Auditor
Fiji Revenue and Customs Service (FRCS)
05.2015 - 08.2015
Senior Auditor
Fiji Revenue and Customs Service (FRCS)
08.2014 - 06.2018
Acting Senior Auditor - Large & International/Fraud & Evasion
Fiji Revenue and Customs Service (FRCS)
01.2014 - 07.2014
Auditor - Small & Medium / Large & International
Fiji Revenue and Customs Service (FRCS)
03.2010 - 12.2013
Customs Officer
Fiji Revenue and Customs Service (FRCS)
11.2008 - 03.2010
Insurance Broker
Marsh Limited
06.2007 - 08.2008
CPA program – In Progress -
CPA Australia
Bachelor of Arts - Accounting and Financial Management and Information Systems
University of the South Pacific
Similar Profiles
Jagdish ChandraJagdish Chandra
Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)
Sima SalariSima Salari
Associate Director - Governance at National Australia BankAssociate Director - Governance at National Australia Bank
Paul FaillaPaul Failla
Business Banking Relationship Manager at National Australia BankBusiness Banking Relationship Manager at National Australia Bank
PAMELA KONTICPAMELA KONTIC
Fraud Analyst – Fraud Operations, Technology and Enterprise Operations at National Australia BankFraud Analyst – Fraud Operations, Technology and Enterprise Operations at National Australia Bank
Jayden CakmakkayaJayden Cakmakkaya
Customer Service & Stock Assistant at Kmart - Rouse HillCustomer Service & Stock Assistant at Kmart - Rouse Hill