Gurpreet Khehra
Virgin Australia Airline
Perth,Australia
10
years of professional experience
Results-driven Customer Service Professional with proven expertise in enhancing service quality and fostering client loyalty. Skilled in effective communication and relationship building, with a strong ability to adapt to new environments and swiftly learn processes. Demonstrates efficiency in multitasking and prioritizing tasks to achieve organizational goals.
Work History
Customer Service Assistant
5 Years 4 Months- Managed the positive experience of all passengers between the terminal and the aircraft.
- Collaborated with team members at Virgin Australia, I am working collaboratively with other team members and focused on knowledgeable and courteous service to ensure that every passenger is treated well, fixing all errors when they occur with their reservation.
- Provided all required documents to flight crew and tech crew before departure, including flight plans, graphs, and manifests.Assisting passengers with check-in, boarding and baggage enquiries.
- Providing friendly and professional customer service at the airport.
- Checking travel documents, tickets and passenger details.
- Handling baggage issues, including excess baggage, delayed or damaged bags.
- Assisting passengers with flight changes, cancellations and delays.
- Making announcements and providing accurate flight information.
- Managing difficult or upset customers calmly and professionally.
- Assisting passengers with special needs, including elderly passengers and families.
- Coordinating with ground staff, cabin crew, gate agents and other airport teams.
- Completing required flight documentation and operational paperwork accurately.
- Following airline safety, security and operational procedures.
- Managing multiple tasks in a fast-paced environment while maintaining attention to detail.
- Resolving customer complaints and finding appropriate solutions.
- Maintaining a professional appearance and representing the airline positively.
- Ensuring passengers have a smooth and positive travel experience.
Assistant Teacher
4 Years 4 Months- Maintained up-to-date workplace safety documents and records to ensure compliance.
- Compiled detailed lists of required materials and equipment for the workplace. for all the required materials and equipment for the workplace.
- Developed rosters for non-teaching staff, including cleaners and gardeners, to track work hours. for non-teaching staff like cleaners and gardeners and keep their work hour data.
- supporting teachers with classroom activities and daily routines.
- Assisting students with their learning and completing classroom tasks.
- Providing one-on-one support to students who need additional help.
- Supervising students during breaks, lunch, excursions and other activities.
- Helping maintain a safe, positive and inclusive classroom environment.
- Preparing classroom materials, resources and learning activities.
- Supporting students with reading, writing, numeracy and other learning activities.
- Encouraging students to develop confidence, independence and social skills.
- Monitoring student behaviour and supporting positive behaviour strategies.
- Communicating with teachers about students’ progress and any concerns.
- Assisting with classroom organisation, displays and general administration.
- Following school policies, including health, safety and child protection procedures.
- Building positive relationships with students, teachers and families.
- Helping students with personal care or additional needs when required.Coordinated meetings and training programs for staff to enhance professional development.
Education
Degree - Commerce & Finance
Diploma - Business Management
Year 12 Certificate
Skills
Customer service excellence
Complaint resolution
High attention to detail
Adherence to protocols
Time management
Organized
Efficient
Diligent
Reliable
Punctual
Trustworthy
Quick learner
Work well with others
Adapt easily to new environments
Able to work unsupervised
Communication expertise
Timeline
Customer Service Assistant
Virgin Australia Airline
06.2021 - CurrentRead More
Assistant Teacher
G8 Education
02.2017 - 06.2021Read More
High School
Year 12 Certificate
Read More
Hales Institute
Diploma from Business Management
Read More
Edith Cowan University
Degree from Commerce & Finance
Read More