Gursevak Singh
Bonner
Summary
Experienced IT professional with a Bachelor's degree and a Certificate in Individual Support in Ageing, Home, and Community. Strong technical skills and a genuine passion for assisting others. Strives to make a positive impact in the community. Proven ability to adapt quickly to new environments, excelling in dynamic team settings. Open to new opportunities and collaborations, always seeking ways to expand knowledge and expertise. Recognized for superior work ethic, with a reputation for consistently completing work within precise timeframes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Disability Aging And Community Care Services
02.2024 - Current
- Provide daily support and personal care to individuals with disabilities within Supported Independent Living (SIL) environments, ensuring comfort, dignity, and safety.
- Monitor and document client progress and behaviour, ensuring clear and accurate records are maintained for team collaboration and continuous care planning.
- Assist clients with daily tasks such as personal hygiene, grooming, meal preparation, and medication management, tailored to each individual's needs.
- Facilitate community engagement by accompanying clients to social, recreational, and therapeutic activities, promoting independence and inclusion.
- Develop and maintain strong, trusting relationships with clients, fostering a safe and supportive environment.
- Remain adaptable and responsive to the changing needs of clients, utilizing problem-solving skills to manage challenges effectively.
- Uphold a high standard of professionalism, confidentiality, and respect in all interactions.
Product Support (Tier2)
Seeing Machines
03.2022 - Current
- Update and maintain Customer account configuration Documents
- Installing the DSS IVS system as requested by the field technician, ensuring technician has used the latest Operating System
- Resolving the issue faced by customers in DSS IVS system or its components
- Adding users, account, fleets, technician’s details to database as per the request in GMD
- Checking the details of Processor in XMLs during installation of the DSS IVS System
- Preparing/Scheduling the reports (daily, diagnostic, weekly) to customer in AWS server
- Diagnosing/Checking whether the ICT components (Front Facing Camera, Processor, Vibration motor, Driver Facing Camera, Wi-fi device, GPS device) working without faulty
- Create End of Assessment Reports
- Create ad hoc reports (non-standard data manipulation) as requested
- Perform Guardian Extended Data Recording decryption and report preparation requests
- Established strong relationships with customers by providing exceptional support throughout the life cycle of their products.
- Conducted regular preventative maintenance on client systems to minimize downtime and ensure optimal performance.
NBN Technician
IC, Canberra
10.2021 - 04.2022
- Customer Support: Assisting customers with setting up their NBN services, troubleshooting connectivity issues, and providing technical support over the phone or in person
- Quality Assurance: Ensuring that all NBN installations comply with safety standards and regulatory requirements
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Store Assistant
ALDI Stores Australia
11.2019 - 01.2022
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Customer Service: Greeting customers, assisting with inquiries, and providing information about products and promotions
- Cash Handling: Operating cash registers, processing payments accurately, and providing correct change to customers
- Stocking Shelves: Replenishing stock on shelves, ensuring products are neatly organized, and maintaining a tidy and well-presented store environment
- Problem Solving: Resolving customer complaints and addressing issues such as product returns or refunds in a timely and professional manner
- Efficiency and Productivity: Working efficiently to complete tasks within designated timeframes and contributing to the overall productivity of the store
Warehouse Coordinator
KGF
03.2021 - 12.2021
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Coordinated receiving process and managed dock to efficiently unload trucks.
Education
Certificate3 - Individual Support, Ageing, Home And Community
SWC Training
01.2024
The ACS Professional Year Program - IT
Indus Institute
10.2022
Bachelor's Degree - Information Technology
Kent Institute Australia
Sydney, NSW07.2021
Skills
- Community Support
- Community Service
- Home Care
- Disability Services
- Support Workers
- Warehouse Operations
- Health and safety awareness
- Emotional support
Certification
- NDIS Worker Screening Check
- Working with Vulnerable People
- Working with children check
- First Aid Certification
- ACT HR Driver's License
- Forklift Certification
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Support Worker
Disability Aging And Community Care Services
02.2024 - Current
Product Support (Tier2)
Seeing Machines
03.2022 - Current
NBN Technician
IC, Canberra
10.2021 - 04.2022
Warehouse Coordinator
KGF
03.2021 - 12.2021
Store Assistant
ALDI Stores Australia
11.2019 - 01.2022
- NDIS Worker Screening Check
- Working with Vulnerable People
- Working with children check
- First Aid Certification
- ACT HR Driver's License
- Forklift Certification
Certificate3 - Individual Support, Ageing, Home And Community
SWC Training
The ACS Professional Year Program - IT
Indus Institute
Bachelor's Degree - Information Technology
Kent Institute Australia
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