Guruprasad Thande

Overall Summary:

• Served as the lead consultant for 40+ implementation projects, acting as the primary liaison between client business stakeholders and the technical development team.

Business Analysis & Functional Design:

• Spearheaded requirements elicitation meetings and workshops to capture functional and non-functional requirements for Digital Transformation initiatives.
• Authored comprehensive project documentation, including Business Requirement Documents (BRD), Functional Design Specifications (FDS), Process Flow Diagrams, Configuration Workbooks, and Data Models.
• Mapped complex business requirements to Salesforce capabilities, prioritizing "clicks-not-code" solutions (Flows, App Builder) to ensure scalability and maintainability.
• Conducted Gap Analysis to identify areas where standard Salesforce functionality required custom extension.

Solution Delivery & Configuration:

• Managed end-to-end implementation lifecycles, from discovery to deployment, for Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning.
• Solution-designed a custom Accounting Integration App (connecting Salesforce to Xero and MYOB) and a Subscription Billing solution, currently used by over a dozen Australian clients.
• Oversaw system configuration including User Security, Role Hierarchy, Validation Rules, and advanced automation using Flows.
• Led data migration strategies and integration planning (REST/SOAP, Mulesoft) to ensure data integrity between Salesforce and ERPs (SAP).

Stakeholder Management & Training:

• Acted as the single point of contact for customers throughout the project journey, managing scope, timelines, and expectations.
• Designed and delivered end-user training materials and conducted train-the-trainer sessions to drive user adoption.
• Facilitated UAT sessions, triaged bugs, and validated that the final solution met the agreed-upon business acceptance criteria.
• Engaged in pre-sales activities, including RFP preparation and presenting Proof of Concepts (POCs) to prospective clients.

• Collaborated with business sponsors to define project scope, timelines, and deliverables, ensuring alignment with organisational goals.
• Analysed "As-Is" business processes and designed "To-Be" optimisations, presenting impact assessments to stakeholders.
• Translated high-level business needs into detailed technical requirements and project scope documentation.
• Led Quality Assurance (QA) and User Acceptance Testing (UAT) phases, including the development of test plans and data validation scripts.
• Successfully implemented a Visual Dashboard using SAP Business Objects, significantly improving reporting efficiency and user acceptance.

• Led the end-to-end implementation of SAP FI-CO Module (GL, AR, AP, Cost Centre), achieving a 10% increase in manufacturing efficiency within 12 months.
• Provided functional and operational direction to the project team, ensuring deliverables met strict deadlines and scope requirements.

• Managed a delivery team of 8 members, achieving a 90% project success rate within scope and budget.
• Developed prototypes for designs and training materials to facilitate client understanding.