Guru Prashanth Reddy Subbireddygari
Melbourne
Summary
Knowledgeable and dedicated customer service professional with extensive experience in superannuation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Officer
MUFG Fund Services
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Met customer call guidelines for service levels, handle time and productivity.
Education
MASTER OF SCIENCE (M.S.) IN DATA SCIENCE -
Swinburne University of Technology
Melbourne, Victoria02.2022
BACHELOR OF TECHNOLOGY IN ENGINEERING -
SRM institute of Science and Technology
Chennai, Tamil nadu06.2019
Skills
- Customer service
- Customer Focus
- Call Center Operations
- Documentation And Reporting
- Call center experience
- Customer Support
- Complaint Handling
- Inbound Call Management
- Problem-solving abilities
- Customer Service
- Microsoft Excel
- Active Listening
- Problem Resolution
- Product Knowledge
- Conflict Resolution
Certification
- Customer Experience Champions
- [customer service], [MUFG] - [Q3 & Q4 FY24]
Timeline
Customer Service Officer
MUFG Fund Services
05.2023 - Current
MASTER OF SCIENCE (M.S.) IN DATA SCIENCE -
Swinburne University of Technology
BACHELOR OF TECHNOLOGY IN ENGINEERING -
SRM institute of Science and Technology
Similar Profiles
Soniapreet KaurSoniapreet Kaur
Customer Service Officer at MUFG Fund ServicesCustomer Service Officer at MUFG Fund Services
Keisha MinzettKeisha Minzett
Junior Associate at MUFG Fund ServicesJunior Associate at MUFG Fund Services
ANGELIKI GREECE M. BOBIHISANGELIKI GREECE M. BOBIHIS
Fund Associate at Centaur Fund Services Independent Fund Administration and Fiduciary ServicesFund Associate at Centaur Fund Services Independent Fund Administration and Fiduciary Services