GUS CANNON
South Yarra,VIC
Summary
A skilled customer service representative with over eight years’ experience across multiple industries. Passionate about creating a welcoming environment for all guests and committed to fostering a positive working culture within a team that celebrate accomplishments. Striving towards a full-time career in the fashion industry, whilst continuing my passion for music on the side.
Overview
9
9
years of professional experience
Work History
Assistant Venue Manager / Team Leader
BOUNCE Inc.
03.2021 - Current
- Responsible for the experience, safety and wellbeing of all customers and staff
- Demonstrate the high standard of customer service that Bounce wish to portray throughout their venues, ensuring satisfaction for customers of all ages, throughout all areas of the business
- Demonstrate leadership and confident decision making in tense, complex situations, such as customer complaints, serious injuries and staff grievances
- Proficient in managerial administrative tasks, responsible for; rostering, food and equipment ordering, handling finances/invoices and staff management
- Contributed to a +70 Net Promoter Score within my venue, resulting in multiple secondments to other venues throughout VIC, training them in increasing their customer and staff satisfaction.
Logistics Co-Ordinator / Merchandiser
East Side Clothing Co.
01.2024 - Current
- Visual merchandise brands Stella and Estelle in Myer, David Jones and independent boutiques
- Utilize lookbooks to present an attractive display and identify trends within market to present back to Head Office
- Responsible for online order fulfillment in Australia and the USA, communicating with both customers and warehouses to provide effective and efficient service
- Operate various computer systems; such as Excel and Indigo8 to manage stock and orders for wholesale and concession retailers in Australia and the USA
- Successfully trained multiple staff members in various logistics roles.
Musician
Various
01.2018 - Current
- Performed over 150 times throughout VIC and Australia as part of bands and ensembles
- Highlights include playing at festivals such as Saint Kilda Fest, Groove Tunes and the Australian Open; as well as at industry renowned venues including the Corner Hotel, Northcote Social Club and the Toff In Town
- Credited in the writing and production of over ten releases from local artists, accruing more than 350K streams on Spotify
- Created various musical work for sporting podcasts; The Grade Cricketer and Dan Does Footy.
Bartender / Waiter
Bistro Gitan
10.2019 - 12.2021
- Sole bartender in an environment that served up to 100 guests
- Responsible for the service of cocktails, beer, wine and food in a semi formal restaurant environment
- Entrusted to consistently deliver a high level of customer service, from greeting guests at the front door, to walking them out after their meal
- Comfortable dealing with daily restaurant procedures, such as; opening and closing venues, cash handling in large sums and stock management.
Bartender / Waiter
Le Bouchon
12.2018 - 10.2019
- Responsible for the service of cocktails, beer, wine and food in a semi formal restaurant environment
- Entrusted to consistently deliver a high level of customer service, from greeting guests at the front door, to walking them out after their meal
- Comfortable dealing with daily restaurant procedures, such as; opening and closing venues, cash handling in large sums and stock management.
Bartender / Waiter
Various
01.2015 - 01.2018
Education
Bachelor of Music, Songwriting -
JMC Academy Melbourne
South MelbourneSkills
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Indigo 8
- Microsoft Office
REFERENCES
Available on request.
Timeline
Logistics Co-Ordinator / Merchandiser
East Side Clothing Co.
01.2024 - Current
Assistant Venue Manager / Team Leader
BOUNCE Inc.
03.2021 - Current
Bartender / Waiter
Bistro Gitan
10.2019 - 12.2021
Bartender / Waiter
Le Bouchon
12.2018 - 10.2019
Musician
Various
01.2018 - Current
Bartender / Waiter
Various
01.2015 - 01.2018
Bachelor of Music, Songwriting -
JMC Academy Melbourne
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