Summary
Skills
Work History
Education
Certification
Personal Information
Languages
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GUSTAVO BERNA

Atwell,WA

Summary

Dynamic international education professional with over a decade of experience in student recruitment and offer-to-enrollment conversion within the Australian sector. Expertise in managing the complete recruitment lifecycle across diverse global markets, providing precise guidance and support to students from initial inquiry through to enrollment. Proven track record in developing data-driven conversion strategies, analyzing enrollment trends, and conducting comprehensive market research to enhance recruitment outcomes. Skilled in optimizing campaigns, strengthening stakeholder engagement, and driving sustained international growth through innovative approaches.

Skills

  • Quick Learner
  • Training & Development
  • Creative Problem-Solving
  • Client-Focused
  • Disciplined & Organized
  • Work Well Under Pressure
  • Team Building
  • Self-Motivated
  • Microsoft Packet Office
  • PRISMS

Work History

Student Services Officer

Language Links International & Academies Australasia
Perth, WA
09.2024 - Current
  • Student Support: Assist students with academic and personal needs, provide course selection guidance, address concerns, and facilitate access to resources and customer services.
  • Administrative Tasks: Manage student records, process enrollments and CoEs, and handle student services documentation. Proficient in Office Suite, PRISMS, Ebecas, Paradigme, and CRM platforms.
  • Event Coordination: Plan and promote student events, workshops, and orientation programs to enhance engagement and community building.
  • Communication Liaison: Serve as a bridge between students and various departments, ensuring clear communication and effective resolution of issues.
  • Welfare & Wellbeing: Provide student welfare support, including counseling referrals, and promote a safe and inclusive environment.

International Student Advisor

Cross Australia Education & Migration
Brisbane, Australia
01.2022 - Current
  • Acted as a liaison between students, educational institutions, and the main office in Perth, ensuring smooth communication and efficient coordination of processes.
  • Evaluated students' qualifications against admission requirements and provided personalized course and study pathway recommendations.
  • Supported international students in their academic, social, and cultural adjustment to campus and community life.
  • Provided educational consulting on programs offered by different institutions to help students make informed study choices.
  • Prepared customized quotations and study plans according to students' goals, budgets, and visa requirements.
  • Assisted students throughout the visa application process, including preparing CoEs, offer letters, and supporting documentation.
  • Collected and analyzed sales and enrolment data to identify trends and improve recruitment and conversion strategies.
  • Offered continuous support and guidance to help international students successfully adapt to their new environment.
  • Director: Juan Cross | 0403 640 456

International Student Officer

The International Classroom
Cali, Colombia
01.2014 - 01.2024
  • Acted as a liaison between students, educational institutions, and the main office in Perth, ensuring smooth communication and efficient coordination of processes.
  • Evaluated students' qualifications against admission requirements and provided personalized course and study pathway recommendations.
  • Supported international students in their academic, social, and cultural adjustment to campus and community life.
  • Provided educational consulting on programs offered by different institutions to help students make informed study choices.
  • Prepared customized quotations and study plans according to students' goals, budgets, and visa requirements.
  • Assisted students throughout the visa application process, including preparing CoEs, offer letters, and supporting documentation.
  • Collected and analyzed sales and enrolment data to identify trends and improve recruitment and conversion strategies.
  • Offered continuous support and guidance to help international students successfully adapt to their new environment.
  • Director: Victor Berna | 0430 172 066

Financial Advisor

Grupo Futura
Cali, Colombia
01.2019 - 01.2022
  • Provided financial advisory services to individual and corporate clients.
  • Analyzed mortgage Loan applications, assessing risk and feasibility.
  • Evaluated clients' financial profiles to recommend suitable strategies and products.
  • Advised on financial planning and optimization of financial solutions.
  • Served as Sales Manager for the region, leading commercial strategies.
  • Managed and led a team, ensuring goal achievement and performance improvement.

Grant Agreement Manager

Swimming Vallecaucana League
Cali, Colombia
01.2017 - 01.2020
  • Identify, negotiate, and maintain educational and corporate partnership agreements to support institutional objectives.
  • Establish and manage sponsorship agreements, ensuring mutually beneficial collaborations and long-term relationships.
  • Develop and implement commercial and marketing strategies to strengthen institutional visibility and financial growth.
  • Analyzed sales and sponsorship data to optimize financial and operational performance.

Sports Manager

Club Deportivo Aquática
Cali, Colombia
01.2008 - 01.2014
  • Oversaw daily operations across three branches, ensuring the highest level of customer service and program quality.
  • Promoted swimming programs within the community, successfully increasing student enrolment and participation.
  • Monitored and evaluated educational programs to ensure continuous achievement of performance objectives and standards.
  • Recruited, trained, and supervised a team of approximately 23 instructors, fostering a culture of excellence and teamwork.
  • Managed budgeting processes and financial performance to ensure operational efficiency.
  • Developed and implemented marketing strategies and promotional initiatives to enhance brand visibility and growth.
  • Analyzed operational and enrolment data to identify opportunities for improvement and optimize performance.
  • Supervised facility maintenance, purchasing, and inventory management of pool and chemical supplies.

Water Polo Head Coach

Club de Nageurs St Quentin en Yvelines
St Quentin en Yvelines, France
01.2002 - 01.2008
  • Delivered swimming lessons for babies, children, and school groups, ensuring engaging and safe learning environments.
  • Designed and implemented class schedules, lesson plans, and pedagogical projects in collaboration with local schools.
  • Served as Head Coach for the men's and women's Water Polo teams, organizing and leading training sessions to prepare athletes for regional and international tournaments.
  • Fostered positive communication with parents and athletes, ensuring an inclusive and enjoyable experience for all participants.
  • Expanded the Water Polo program by creating and developing lower-age categories, significantly increasing student participation.
  • Designed and conducted technical and pedagogical training programs for all team levels, emphasizing skill development and teamwork.
  • Created age-appropriate drills and activities for children aged 8-12 to build foundational aquatic and teamwork skills.
  • Coordinated logistics and travel arrangements for international championships, training camps, and competitions.

Recreational Sports Coordinator

City of Guyancourt
Guyancourt, France
01.2006 - 01.2007
  • Organized, developed, and managed recreational sports programs, including coaching, instruction, and team activity planning.
  • Coordinated facility scheduling and reservations for various sports activities.
  • Supervised, trained, and evaluated students and staff to ensure program quality.
  • Stayed up to date with coaching methodologies, rules, policies, and regulations for each sport.
  • Oversaw all aspects of risk management, safety, and participant well-being within sports facilities.

Education

Diploma in Senior Management -

Superior Polytechnic
Medellín
01.2019

Associate Degree in Activities and Sport Science & Technology -

Université de Versailles
France
01.2007

Associate of Science - Swimming And Water Polo Specialty

Sports Minister
Paris, France
01.2007

New Zealand Studies Agent Certificate - Education Advisor

Education NZ
ONLINE - NZ
01.2015

Certification

  • First Aid & CPR
  • Working With Children
  • Visa 482 (Dependent) Holder

Personal Information

Date of Birth: 06/28/77

Languages

English
Professional Working
Spanish
Native or Bilingual
French
Native or Bilingual
Portuguese
Full Professional

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