Gustavo Gutierrez Llenas
Byron Bay,NSW
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at The Smoking Camel. Skilled in financial management and fostering strong relationships with customers, stakeholders, and suppliers. Excelled in hiring, training, and motivating teams, demonstrating exceptional organizational skills and attention to detail. Achieved significant improvements in performance and service quality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Smoking Camel
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Duty Manager
Pixie Food and Wine
11.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and
service expectations. - Managed inventory, ordering, and vendor relationships.
- Ensure good relationships with customers while hosting to increase loyalty and trust.
- Managed inventory, ordering, and vendor relationships.
Duty Manager
Treehouse on Belongil
01.2021 - 07.2022
- Assisted in managing day-to-day operations of a woodfired pizza restaurant bar.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Managed inventory, ordering, and vendor relationships.
- Handled cash management and financial reporting.
Duty Manager
Bang Bang
04.2021 - 07.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Conducted regular performance evaluations for team members,
providing constructive feedback and opportunities for growth. - Developed and maintained positive relationships with customers,
suppliers, and stakeholders.
Bartender and Waiter
Watsons Bay Boutique Hotel
10.2019 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Undergraduate Diploma - Digital Marketing
IEBS
Barcelona11.2018
Bachelor of Arts - Business Administration And Management
Institut Quimic De Sarria
Barcelona07.2017
Skills
- Excellent at working unders pressure on a fast pace environment
- Money Handling
- Creating good relationship with customers, stakeholders and suppliers
- Keeping the team motivated
- Hiring, training, and staff
management - Attention to detail and strong
organizational skills - Hiring, training, and staff
management - Financial management and cost
control
Languages
Catalan
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
The Smoking Camel
06.2023 - Current
Duty Manager
Pixie Food and Wine
11.2022 - 05.2023
Duty Manager
Bang Bang
04.2021 - 07.2021
Duty Manager
Treehouse on Belongil
01.2021 - 07.2022
Bartender and Waiter
Watsons Bay Boutique Hotel
10.2019 - 04.2020
Undergraduate Diploma - Digital Marketing
IEBS
Bachelor of Arts - Business Administration And Management
Institut Quimic De Sarria
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