Taylah Coleman
Taree,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Sentinel Community Services
Taree, NSW
01.2024 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated & participated in ensuring essential services for clients are included, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management and disability support.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision
- Led employee relations through effective communication, coaching, training, and development.
- Facilitated meetings to communicate team performance goals and results.
Enrolled Nurse
Hunter New England Health
Manning Base Hospital Emergency Department
06.2022 - Current
- Collaborated with colleagues to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assessed patients individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations
- Identified and assisted with opportunities for performance improvement activities in the department and with other service areas.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions and meeting expectations with their healthcare and needs
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Passionate for helping vulnerable people including the elderly, disabled and children
- Maintaining a positive attitude to my role and providing professional healthcare in a very busy and unprodictable environment
- Prioritising a busy workload, while working independently and collaboratively with my team
- Excellent communication skills, both verbal and written
- ability to recognise clinical deterioration in acutely ill patients
- CIN Nursing, nurse initiating care, testing and imaging
- Involvement in and management of Advanced Emergency Resuscitations and intubations in and out of appropriately equipped resuscitation bays
- BIPAP HIFLOW And other Non-Invasive Ventilation
- Management and monitoring of ventilated patients under supervision
Administrative Manager
Rays Mechanical Services
Taree, NSW
01.2016 - 12.2021
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Using online booking and paper bookings
- Managing general administration and bookeeping
- Answering and directing phone calls and assisting with customer enquiries and bookings
- Issuing purchase orders, quotes and invoices
- Coordinating and managing other administration staff
- Managing the daily use of MYOB in the office
- Managing daily, monthly and annual financial tasks
- Sound use of word, excel, power-point and outlook
- Ordering parts and coordinating stock keeping
- Promoting a supportive and team lead environment
Nursing Assistant
Bushland Health Group
Taree
05.2017 - 02.2018
- Managed care from admission to discharge.
- Assessed patients, determined needs and managed care.
- General nursing care and interventions
- Providing nursing care to diverse people
- Providing compassionate and individualised care with an empathetic care style
- Reporting directly to the nurse in charge of the shift
- Completing set tasks and responsibilities in a prompt timeframe
- Documenting the appropriate charts and information in residents files
- Communicating with other health professionals and liasing with residents family
Care Manager
Calvary Home Care
Taree
05.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Collaborated with cross-functional teams to identify cost-saving opportunities and improve overall budget performance.
- Development and management of budgets and ensuring adequate allocation of resources towards essential operational activities.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Guiding a team of support 20+ supper workers.
Education
Bachelor Of Nursing -
University of New England
Armidale, NSW11.2025
Certificate IV - LEADERSHIP & MANAGEMENT
North Coast Tafe
Taree, NSW06.2024
Diploma Of Nursing -
TAFE
Taree, NSW05.2020
Certificate III - Individualised Support (Ageing)
Tafe
Taree, NSW06.2017
Certificate II - Rural Operations
TAFE
Taree, NSW06.2016
Skills
- Attention to Detail
- Supervision and Leadership
- Active Listening
- Organization
- Excellent Communication
- Friendly, Positive Attitude
- Critical Thinking
- Problem-Solving
- Organizational Skills
- Computer Skills
- Teamwork and Collaboration
- Analytical Thinking
- Task Prioritization
Certification
- PALS - Paediatric Advanced Life Support
- ALS - Advanced Life Support
- BLS - Basic Life Support
- Hand Hygiene
- Adult PIVC cannulation and venipuncture
- Fire Training
- Manual Handling
- Medication Safety and Administration
- Full drivers license
- Reliable vehicle with comprehensive insurance
Timeline
Care Manager
Calvary Home Care
05.2024 - Current
Case Manager
Sentinel Community Services
01.2024 - Current
Enrolled Nurse
Hunter New England Health
06.2022 - Current
Nursing Assistant
Bushland Health Group
05.2017 - 02.2018
Administrative Manager
Rays Mechanical Services
01.2016 - 12.2021
Bachelor Of Nursing -
University of New England
Certificate IV - LEADERSHIP & MANAGEMENT
North Coast Tafe
Diploma Of Nursing -
TAFE
Certificate III - Individualised Support (Ageing)
Tafe
Certificate II - Rural Operations
TAFE