GUZAL JURAEVA
Brisbane,QLD
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
Work History
Manager
Artel Company
Tashkent, Uzbekistan
11.2021 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
Customer Service Leader
LOOOK
Tashkent, Uzbekistan
02.2020 - 08.2021
- Supervised daily activities of the team while ensuring proper adherence to established protocols.
- Assisted with developing call scripts that adhere to company guidelines.
- Analyzed customer service data trends to improve operational efficiency and effectiveness.
- Managed key account service, providing exceptional support to foster loyalty and retention.
Education
Bachelor of Social Science - World Politocs And Economics
Tashkent State of Oriental
Tashkent, Uzbekistan03-2021
Associate Degree in Nursing - Nursing
First Republic Medical College
Tashkent Uzbekistan01-2013
Skills
- Microsoft Office
- Adobe Photoshop
- Logistic Management
- Strategic Planning
- Expense Tracking
- Policy Implementation
- Staff Development
- Performance Management
- Workforce Management
Languages
English
Professional
Uzbek
Professional
Russian
Professional
IELTS 7
Professional
Hobbies and Interests
- Social Work
- Travelling
- Sports
Timeline
Manager
Artel Company
11.2021 - 02.2023
Customer Service Leader
LOOOK
02.2020 - 08.2021
Bachelor of Social Science - World Politocs And Economics
Tashkent State of Oriental
Associate Degree in Nursing - Nursing
First Republic Medical College
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