Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

GUZAL JURAEVA

Brisbane,QLD

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

3
3
years of professional experience

Work History

Manager

Artel Company
Tashkent, Uzbekistan
11.2021 - 02.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted performance reviews for team members.

Customer Service Leader

LOOOK
Tashkent, Uzbekistan
02.2020 - 08.2021
  • Supervised daily activities of the team while ensuring proper adherence to established protocols.
  • Assisted with developing call scripts that adhere to company guidelines.
  • Analyzed customer service data trends to improve operational efficiency and effectiveness.
  • Managed key account service, providing exceptional support to foster loyalty and retention.

Education

Bachelor of Social Science - World Politocs And Economics

Tashkent State of Oriental
Tashkent, Uzbekistan
03-2021

Associate Degree in Nursing - Nursing

First Republic Medical College
Tashkent Uzbekistan
01-2013

Skills

  • Microsoft Office
  • Adobe Photoshop
  • Logistic Management
  • Strategic Planning
  • Expense Tracking
  • Policy Implementation
  • Staff Development
  • Performance Management
  • Workforce Management

Languages

English
Professional
Uzbek
Professional
Russian
Professional
IELTS 7
Professional

Hobbies and Interests

  • Social Work
  • Travelling
  • Sports

Timeline

Manager

Artel Company
11.2021 - 02.2023

Customer Service Leader

LOOOK
02.2020 - 08.2021

Bachelor of Social Science - World Politocs And Economics

Tashkent State of Oriental

Associate Degree in Nursing - Nursing

First Republic Medical College
GUZAL JURAEVA