Genevieve Nash
Hoppers Crossing,VIC
Summary
Energetic and results-focused professional with a strong background in dance education and managing PCPA Studios. Skilled in customer service and event planning, building great connections with clients and team members. Experienced in creating effective policies and improving efficiency to keep the studio thriving, and to inspire a creative space for students.
Overview
30
30
years of professional experience
Work History
Owner/Director
PCPA Studios
Hoppers Crossing, VIC
2011.01 - Current
- Created a thriving dance school to provide quality dance education for all skill levels.
- Managed daily operations, scheduling classes and coordinating staff assignments to ensure smooth functioning of the dance school.
- Developed and implemented social media strategies across platforms to enhance online presence and engage prospective students.
- Maintained relationships with clients by delivering superior customer service, resulting in high client satisfaction and retention.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Developed policies and procedures for the organization.
- Provided information about services and answered inquiries from clients effectively.
Assistant Director
Hawthorn Studio of Dance
2002.01 - 2010.01
- Supported director with administrative tasks and customer service to enhance operational efficiency.
- Coordinated class schedules and instructor assignments for effective studio operations.
- Managed communication among staff, students, and parents to ensure seamless studio operations.
- Coordinated annual performances and events to effectively showcase student progress and achievements.
- Fostered a positive environment to promote creativity and passion for dance among students.
- Delivered engaging dance instruction to children, fostering their skills and love for dance.
- Implemented injury prevention and conditioning programs to promote student health and safety during training and performances.
Receptionist
Anthony Peterson & Co
Melbourne, VIC
2000.01 - 2002.12
- Managed multi-line phone system to ensure efficient call routing to staff.
- Greeted visitors and clients, fostering a friendly and professional atmosphere.
- Scheduled appointments and coordinated meetings for executives and team members to optimize their time management.
- Maintained organized reception area, ensuring cleanliness and professionalism.
- Processed incoming and outgoing mail, handling correspondence efficiently.
- Provided support for various administrative tasks by organizing documents and maintaining records., including filing and data entry.
Checkout Operator
Coles Supermarkets
Hawthorn, VIC
1996.01 - 2000.12
- Operated cash register and processed customer transactions, ensuring accurate and timely service.
- Assisted customers with product inquiries, delivering knowledgeable and friendly support.
Education
Royal Academy of Dance Certificate in Ballet Teaching Studies (CBTS) -
Royal Academy of Dance
London2008-12
Diploma in Dance & Musical Theatre -
Dance Factory
Melbourne, VIC2002-12
High School Diploma -
Melbourne Girls' College
Melbourne, VIC1998-12
Skills
- Customer service
- Class scheduling
- Event coordination
- Data entry
- Communication skills
- Relationship building
- Problem solving
- Administrative support
- Health and safety
- Attention to detail
- Business management
References
References available upon request.
Timeline
Owner/Director
PCPA Studios
2011.01 - Current
Assistant Director
Hawthorn Studio of Dance
2002.01 - 2010.01
Receptionist
Anthony Peterson & Co
2000.01 - 2002.12
Checkout Operator
Coles Supermarkets
1996.01 - 2000.12
Royal Academy of Dance Certificate in Ballet Teaching Studies (CBTS) -
Royal Academy of Dance
Diploma in Dance & Musical Theatre -
Dance Factory
High School Diploma -
Melbourne Girls' College