Gwen Moore
Gymea Bay,NSW
Summary
A motivated and dependable Retail Assistant with a record for achieving and excelling with sales and targets, as well as maintaining customer loyalty through individualized service. Resourceful, autonomous worker, committed to providing an enjoyable and satisfying customer experience. Focused on helping the team reach and propel the company goals and visions.
Overview
8
8
years of professional experience
Work History
Supervisor
QBD The Bookstore
04.2023 - Current
- Gained experience selling KPI’s.
- Experience with a POS system and cash handling.
- As a supervisor, I opened and closed the store and till by myself.
- Frequently completed stock rotation, fills and merchandising.
- Completed merchandising.
- Assisting customers over the phone and face-to-face.
- Teamwork.
- Assisting other stores when short staffed, pick up shifts when needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organised workspace for safety and ease of work, as well as creating a welcoming environment for customers.
- Assisted customers in selecting merchandise best suited to needs.
Supervisor
Adairs Retail Group
04.2022 - 06.2023
- Gained experience selling KPI’s.
- Experience with a POS system and cash handling.
- As a supervisor, I opened and closed the store and till by myself.
- Frequently completed stock rotation and fills.
- Completed merchandising.
- Assisting customers over the phone and face-to-face.
- Teamwork.
- Assisted other stores when short staffed, picked up shifts when needed.
- Coordinated with other stores to secure stock for customers
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organised workspace for safety and ease of work, as well as creating a welcoming environment for customers.
- Assisted customers in selecting merchandise best suited to needs.
Team Member
Grill'd
11.2018 - 09.2022
- Was personally responsible for raising the average spend by $1 in a one shift.
- Gained experience working with food service and cash handling.
- Engaging with customers face to face, over the phone, and online.
- Problem solving.
- Directing and assisting customers with any questions or needs.
- Experience on POS system.
- Upselling products and memberships.
- Teamwork.
- Assisted other stores and picked up shifts regularly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Work autonomously to restock, clean, and prepare for service periods.
- Trusted to receive stock, rotate, and record traceability records.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Lenard’s Chicken
12.2017 - 12.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Gymea Pizza
12.2016 - 02.2018
- Gained experience working with food service and cash handling.
- Engaged with customers face to face and over the phone, and electronically.
- I would complete over the counter orders and complete over the phone orders.
- Frequently prepare and refill stock in the front counter neatly for display.
- Experience on POS system.
- Delegated orders to their respective kitchen areas.
- Maintained clean and well-organised workspace for safety and ease of work, as well as creating a welcoming environment for customers.
Education
Cert IV - Arts And Cultural Administration
TAFE
Newcastle, NSW06.2024
Bachelor of Arts (Honours) - History
University Notre Dame Australia
Sydney06.2024
Bachelor of Arts - History and English Literature
University of Notre Dame Australia
Sydney, NSW05.2023
High School Diploma -
Kirrawee High School
2019
Skills
- Strong communicator
- Adaptable and flexible
- Flexible hours
- Stockroom rotation
- Positive customer engagement
- Experience on POS systems
- Customer assistance
- Team cooperation
- Returns and exchanges
Accomplishments
- 2022-23- Volunteered to help further develop a project that was completed during the course at The University of Notre Dame Australia and participate in the final pitch to the client.
- 2022- Elected Project Manager for Professional Project course at the University of Notre Dame Australia.
- 2022- Participated in City2Surf with the University of Notre Dame Australia team.
- 2021- Selected for a course as a Research Assistant for a senior lecturer of the University of Notre Dame Australia.
- 2019- I participated in Clean Up Cronulla.
- 2017- I was selected to go to RYPEN, a Rotary sponsored leadership and teamwork camp.
- 2017- I was selected to participate in the ANSTO Growing Tall Poppies program.
- 2016 & 2017- I volunteered at Gymea Netball Club as a coach.
- 2010, 2011, 2013, 2014 & 2015- Received the Sportsmanship Award at Gymea Netball Club.
Timeline
Supervisor
QBD The Bookstore
04.2023 - Current
Supervisor
Adairs Retail Group
04.2022 - 06.2023
Team Member
Grill'd
11.2018 - 09.2022
Team Member
Lenard’s Chicken
12.2017 - 12.2018
Team Member
Gymea Pizza
12.2016 - 02.2018
Cert IV - Arts And Cultural Administration
TAFE
Bachelor of Arts (Honours) - History
University Notre Dame Australia
Bachelor of Arts - History and English Literature
University of Notre Dame Australia
High School Diploma -
Kirrawee High School
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