Mehdi Ali
Melbourne
Summary
Proven track record in customer service and emergency response, demonstrated at Life Saving Victoria. Skilled in water rescue techniques and team collaboration, showcasing adaptability and reliability. Excelled in high-pressure environments, enhancing customer satisfaction and safety protocols. Lifeguard with focus on maintaining safety and order in aquatic environments. Demonstrates strong abilities in observing swimmers, enforcing regulations, and performing rescues when necessary. Committed to ensuring secure and enjoyable experience for all facility users.
Diligent supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Woolworths
11.2022 - Current
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Utilized problem solving skills to effectively handle difficult situations.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
LIFEGUARD
Life Saving Victoria
01.2023 - 02.2024
- Conducted pool opening and closing duties.
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
- Enforced safety rules to ensure the protection of patrons and employees at recreational facilities.
- Remained calm and poised during periods of stress or when dealing with difficult people.
- Participated in regular training sessions regarding safety protocols, accident prevention practices and customer service.
COOK/PACKER
KFC
05.2021 - 07.2023
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Adhered to safety protocols at all times while preparing meals for customers.
- Provided excellent customer service by responding promptly to inquiries from guests or other departments.
- Trained new staff members on proper food preparation techniques and safety protocols.
Education
Bachelor of Accounting - Financial Analysis
RMIT University
Melbourne, VIC11-2028
HIGH SCHOOL DIPLOMA -
Wellington Secondary College
Mulgrave, VIC11.2024
Skills
- Reliability and punctuality
- Strong communicator
- Team collaboration
- Time management skills
- Adaptability in emergencies
- Work ethic and integrity
- Team leadership
- Complex Problem-solving
Certification
- First Aid
- Lifeguarding
LANGUAGES
Hazaragi - Native
Dari - Native
Farsi - Native
Timeline
LIFEGUARD
Life Saving Victoria
01.2023 - 02.2024
Supervisor
Woolworths
11.2022 - Current
COOK/PACKER
KFC
05.2021 - 07.2023
Bachelor of Accounting - Financial Analysis
RMIT University
HIGH SCHOOL DIPLOMA -
Wellington Secondary College
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