Gwen Muelu
Sydney,NSW
Summary
As Second in Charge, my primary objective is to support the functioning of Business Operations by managing staff, coordinating operations, while upholding exceptional Customer Service. I am looking to make a change from Retail to a role that I will exceed in with the skills and knowledge to which I have obtained and can successfully use within a new Industry and Role.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Administration Assistant
Capability Care
2025 - Current
- Responsibilities: Assisting Clients with enquiries over the phone and face to face. Handling correspondence, preparing documents and files. Responsible for managing and distributing information to company director. Knowledge of Microsoft programs including Word and Excel.
Second in Charge
Munro Footwear Group
01.2023 - Current
- Responsibilities: Overseeing daily operations, managing and continuous training of staff, ensuring compliance with banking regulations and providing exceptional Customer Service. Visual Merchandise expert in identifying all trends, setting up Shop Floor and Back of House layouts.
Assistant Store Manager
Spendless Shoes
01.2021 - 01.2023
- Responsibilities: Overseeing daily operations, managing staff, ensuring compliance with banking regulations, providing exceptional Customer Service. Also, responsible for organising rosters, daily approvals, identifying trends, visual merchandising of store layout, ongoing development and training of staff.
Skills
- Customer Service
- Communication
- Administration
- Leadership
- Organisation
- Problem Solving
- Visual Merchandising
Certification
- First Aid
- RSA & RCG
- Event Management Cert. III
Timeline
Second in Charge
Munro Footwear Group
01.2023 - Current
Assistant Store Manager
Spendless Shoes
01.2021 - 01.2023
Administration Assistant
Capability Care
2025 - Current
Availability
- Monday - Friday