Hadi Ebrahimi
Summary
Proven Hospitality Manager with a track record of enhancing guest relations and operational excellence at Summer Restaurant. Expert in staff training, facility management, and guest relations, leading to significant improvements in service delivery and customer satisfaction. Skilled in wine and beverage knowledge, demonstrating exceptional leadership and communication abilities.
Overview
3
3
years of professional experience
Work History
Hospitality Manager
Summer Resturant
11.2023 - Current
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
Bar Attendant
Crown Resorts
06.2022 - 01.2023
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make wide variety of mixed drinks.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
Hotel Night Staff
Challenger Services Group
05.2021 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Electrical Engineering
St Peter College
Cranbourne12.2023
High School Diploma -
Cranbourne Secondary College
Cranbourne, VIC10.2023
Skills
- Employee Scheduling
- Staff Training and Development
- Guest Relations Management
- Health and safety compliance
- Fine-dining expertise
- Wine and beverage knowledge
- Facility Management
Timeline
Hospitality Manager
Summer Resturant
11.2023 - Current
Bar Attendant
Crown Resorts
06.2022 - 01.2023
Hotel Night Staff
Challenger Services Group
05.2021 - 11.2022
Electrical Engineering
St Peter College
High School Diploma -
Cranbourne Secondary College
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