Haedeun Kim (Hazel)
Lidcombe
Summary
Reliable and customer-focused hospitality person who can work in fast-paced environments. Skilled in POS operations and cash handling, a proactive approach has significantly enhanced customer satisfaction. A committed and hardworking person with a strong work ethic and the ability to build customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Sushi Lab
Belmore, NSW
11.2024 - Current
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Used POS systems to collect payments from customers.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Served food and beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly learned menu items and recommended to customers enabling them to make personal decisions based on their tastes and interest.
Cashier (All Rounder)
Sapporo Sushi Bar
Sydney Olympic Park, NSW
03.2023 - 09.2024
- Used POS system to enter orders, process payments, and issue receipts.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Served food and beverages to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Kept server areas clean and stocked to increase efficiency while working.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assisted manager in all aspects of business operations.
- Placed orders to restock items before supplies ran out.
Waitress
Cocko Chicken
Wentworth Point, NSW
02.2023 - 06.2023
- Processed orders and sent to kitchen employees for preparation.
- Proved successful working within tight deadlines and fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Hong Jiao
Wentworth Point, NSW
11.2022 - 02.2023
- Worked with POS system to place orders and manage bills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Waitress
Dong Bo Sung
Lidcombe, NSW
06.2022 - 11.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked with POS system to place orders.
- Maintained clean and organised dining areas.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cleaner
Iffice Cleaning Service
Sydney, NSW
04.2022 - 07.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
All Rounder
Baskin Robbins
Manly, NSW
03.2022 - 06.2022
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Greeted incoming customers and provided reliable, friendly customer service.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Notified supervisor and peers of low product inventory and customer complaints.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
Front Desk Receptionist
Haemil Institute
South Korea
01.2021 - 10.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected tuition fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped lecturers to prepare the classes; copied or made documents and set up the classroom.
- Managed students' attendance.
- Consulted with new clients and helped them to register.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Waitress
Hotsun Chicken & Pub
South Korea
01.2020 - 11.2020
- Worked with POS system to place orders and collect payments.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Hospitality Management -
ICMS (International College of Management, Syndey)
09.2024
Skills
- Cash handling expertise
- Order Taking
- Customer Assistance
- POS system operations
- Team collaboration
- Strong multitasking
- Attention to detail
Certification
RSA/RCG
Visa
Temporary Graduate visa (485)
Languages
-Korean (Native)
-English (Professional working)
Timeline
Waitress
Sushi Lab
11.2024 - Current
Cashier (All Rounder)
Sapporo Sushi Bar
03.2023 - 09.2024
Waitress
Cocko Chicken
02.2023 - 06.2023
Waitress
Hong Jiao
11.2022 - 02.2023
Waitress
Dong Bo Sung
06.2022 - 11.2022
Cleaner
Iffice Cleaning Service
04.2022 - 07.2022
All Rounder
Baskin Robbins
03.2022 - 06.2022
Front Desk Receptionist
Haemil Institute
01.2021 - 10.2021
Waitress
Hotsun Chicken & Pub
01.2020 - 11.2020
Bachelor of Hospitality Management -
ICMS (International College of Management, Syndey)