Haedeun Kim (Hazel)
Lidcombe
Summary
Reliable and customer-focused hospitality person who can work in fast-paced environments. Skilled in POS operations and cash handling, a proactive approach has significantly enhanced customer satisfaction. A committed and hardworking person with a strong work ethic and the ability to build customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Sushi Lab
11.2024 - Current
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Used POS systems to collect payments from customers.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Served food and beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly learned menu items and recommended to customers enabling them to make personal decisions based on their tastes and interest.
Cashier (All Rounder)
Sapporo Sushi Bar
03.2023 - 09.2024
- Used POS system to enter orders, process payments, and issue receipts.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Served food and beverages to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Kept server areas clean and stocked to increase efficiency while working.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assisted manager in all aspects of business operations.
- Placed orders to restock items before supplies ran out.
Waitress
Cocko Chicken
02.2023 - 06.2023
- Processed orders and sent to kitchen employees for preparation.
- Proved successful working within tight deadlines and fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Hong Jiao
11.2022 - 02.2023
- Worked with POS system to place orders and manage bills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Waitress
Dong Bo Sung
06.2022 - 11.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked with POS system to place orders.
- Maintained clean and organised dining areas.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cleaner
Iffice Cleaning Service
04.2022 - 07.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
All Rounder
Baskin Robbins
03.2022 - 06.2022
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Greeted incoming customers and provided reliable, friendly customer service.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Notified supervisor and peers of low product inventory and customer complaints.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
Front Desk Receptionist
Haemil Institute
01.2021 - 10.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected tuition fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped lecturers to prepare the classes; copied or made documents and set up the classroom.
- Managed students' attendance.
- Consulted with new clients and helped them to register.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Waitress
Hotsun Chicken & Pub
01.2020 - 11.2020
- Worked with POS system to place orders and collect payments.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Hospitality Management -
ICMS (International College of Management, Syndey)
09.2024
Skills
- Cash handling expertise
- Order Taking
- Customer Assistance
- POS system operations
- Team collaboration
- Strong multitasking
- Attention to detail
Certification
RSA/RCG
Visa
Temporary Graduate visa (485)
Languages
-Korean (Native)
-English (Professional working)
Timeline
Waitress
Sushi Lab
11.2024 - Current
Cashier (All Rounder)
Sapporo Sushi Bar
03.2023 - 09.2024
Waitress
Cocko Chicken
02.2023 - 06.2023
Waitress
Hong Jiao
11.2022 - 02.2023
Waitress
Dong Bo Sung
06.2022 - 11.2022
Cleaner
Iffice Cleaning Service
04.2022 - 07.2022
All Rounder
Baskin Robbins
03.2022 - 06.2022
Front Desk Receptionist
Haemil Institute
01.2021 - 10.2021
Waitress
Hotsun Chicken & Pub
01.2020 - 11.2020
Bachelor of Hospitality Management -
ICMS (International College of Management, Syndey)
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