Haider Abbas
Hassall Grove
Summary
Dynamic professional with a strong background in customer service at ScentreGroup, adept at resolving conflicts and enhancing customer relations. Experienced in managing front desk duties, assisting with security protocols, and handling guest inquiries with discretion and efficiency. Recognized for a calm and confident presence, quick problem-solving, and the ability to maintain safety and service standards under pressure.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Car Park Team
ScentreGroup – Westfield Mount Druitt
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a professional front-of-house presence at customer service desks.
- Assisted customers in navigating parking facilities, ticketing issues, and directions.
- Monitored car park safety, reported suspicious behaviour, and responded to incidents.
Associate Trainee Engineer
J7 Global
07.2022 - 03.2023
- Experience in layout planning, duct sizing, and equipment selection for heating, ventilation, and air conditioning systems in commercial and residential projects.
- Worked alongside civil, electrical, and site teams to ensure timely execution of mechanical installations per project plans.
- Proficient in 2D drafting and 3D modeling for mechanical layouts including HVAC and plumbing schematics.
Education
Master of Science - Information Technology
Asia Pacific International College
Sydney, NSW05-2025
Bachelor of Science - Mechanical Engineering
HITEC UNIVERSITY
Taxila, PAKISTAN08-2022
Skills
- Customer service
- Customer relations
- Computer proficiency
- CCTV Monitoring and Control
Timeline
Customer Service Representative/Car Park Team
ScentreGroup – Westfield Mount Druitt
09.2024 - 01.2025
Associate Trainee Engineer
J7 Global
07.2022 - 03.2023
Master of Science - Information Technology
Asia Pacific International College
Bachelor of Science - Mechanical Engineering
HITEC UNIVERSITY
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